Director, Retail Channel Operations (Digital Appliances)

Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. People | Excellence | Change | Integrity | Co-prosperity Role and Responsibilities Business Unit The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and their experiential sites, the SEA Retail Division delivers a consumer experience to maximize sales and consumer satisfaction. If you look forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work life for you. Role & Responsibilities The Director of Channel Operations leads a team with the responsibility for the planning, implementation, and ongoing management of Samsung’s portfolio presence across US retail. This includes how the Samsung brand appears in-store, how the indirect sales teams in retail advocate and represent our products and services, and how we maximize our partnerships with US retailers to achieve sellout goals and drive success and growth. This leader will work closely with internal stakeholders, as well as retail channel partners, to drive brand preference and conversion across 5,500 stores in the US. Responsible for the day-to-day leadership and management of the LOB Channel Operations team within the Retail Division, including fulfillment, maintenance and upkeep, budget, reporting, and schedule review. Accountable to both manage and lead change and improvement, and develop a high-performing team aligned to the highest standards of planning and execution. Reports to the Executive Director, Retail Channel Operations, based at our Ridgefield Park, N.J. Headquarters. Position Objective Partner with DA business stakeholders across sales, marketing and retail operations to support and execute against the DA Retail business plans within DA channel partners’ retail stores. These plans will include a variety of initiatives, including POP merchandising, Sales Associate training, and Field Sales programming. Support all product launches and promotional activities, including ONE Launch, and key drive times Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment Lead Samsung placement planning to optimize sales for each LOB product category across retail locations Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities, as well as shopper, consumer, and retail insights Digital content implementation (on device + digital in-store signage) Outline the channel training strategy, work with cross-functional partners to develop a training plan and field team (MSMs) to execute HE retail training initiatives Partners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand /product campaigns and insights at retail, to provide merchandising implementation and agency management Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs, and identify optimization opportunities for future launch improvements Evangelizing the Samsung LOB vision and mission Lead a visible and high-performing DA Channel Operations team Skills and Qualifications Minimum Qualifications A Bachelor's Degree with 12+ years of retail leadership experience, preferably in CE and other fast-moving categories Experience in customer experience design, development and visibility, and knowledge of retail tech Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives Will need to be results-oriented, seek empowerment, inquisitive, comfortable with ambiguity, and possess versatile communication styles Ability to manage and develop teams, work cooperatively with internal business partners locally and globally, and customers, sharing ideas and developing effective solutions in line with brand plans and company mission Ability to influence, lead, motivate, and direct the activities cross functional resources and support groups to attain objectives, establish project schedules, and execute within the specified timeline Approximately 25% travel is expected Desired Characteristics: Constantly curious, leading by example to ensure research, insights, and data analytics drive our understanding of the customer and their needs A passionate customer advocate Demonstrated experience in executive presentations, ,storytelling and sound bites Self-starter, high level of energy, motivation, and ability to work independently, mobilize teams into action, and manage multiple projects with demanding platforms Strong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-makers Challenges the status quo, never settles, and drives, innovates to find a better way Humble, proud, and creates environments where team members enjoy accountability and fulfilment from working in your team