What are the responsibilities and job description for the Job Title position at Samsonite Company Store?
Company Description Samsonite Company Store is part of a well-known global luggage and travel accessories brand, serving customers in a retail environment. The company focuses on providing quality travel products and a positive in-store shopping experience. As a consumer services business, it emphasizes customer satisfaction, brand knowledge, and product reliability. Team members work in a fast-paced setting, helping customers find solutions for a wide range of travel needs and budgets.
Role Description This is a full-time, on-site role based at the Samsonite Company Store in Troutdale, OR. The role involves greeting customers, understanding their travel needs, and recommending appropriate luggage and accessories. Daily responsibilities include maintaining store standards, merchandising product displays, restocking inventory, and ensuring the sales floor and backroom remain organized and clean. The role also includes processing sales transactions accurately, handling returns or exchanges in line with store policies, and supporting store promotions and loyalty programs. Team members collaborate closely with store leadership to achieve sales goals, deliver excellent customer service, and uphold Samsonite brand guidelines.
Qualifications
- Strong customer service and interpersonal skills, with the ability to engage diverse customers in a friendly, professional manner.
- Retail, sales, or hospitality experience, preferably in a customer-facing environment.
- Ability to learn and communicate product features, benefits, and care instructions clearly.
- Basic point-of-sale (POS) and cash-handling skills, with attention to accuracy and detail.
- Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays as needed.
- Comfort with standing, walking, and light to moderate lifting for extended periods in a store setting.
- Strong teamwork and communication skills, with the ability to follow instructions and store procedures.
- High school diploma or equivalent preferred; additional retail training or certifications are a plus.