CREDIT ASSOCIATE

Job Title: Credit Associate

Department: Credit / Finance
Reports To: Credit Manager
FLSA Status: Non-Exempt
Location: High Point

Job Summary
 Under the direction of the Credit Manager, the Credit Associate supports the Credit Department by maintaining accurate customer account data, assisting with accounts receivable activities, and ensuring proper documentation and compliance within the company’s ERP system. This role works cross-functionally to support efficient credit operations, timely cash application, and data integrity.

Essential Duties and Responsibilities

Customer Account & Credit Support
 Maintain and update customer master records in the ERP system in accordance with company policies. Support customer account setup, modifications, activations, and inactivations as directed. Assist with the credit application and documentation process, ensuring required records are complete and properly maintained. Coordinate with Sales, Customer Service, Accounting, and Collections to support accurate account set-up and changes. Research and help resolve customer account discrepancies to support data accuracy and reporting integrity.

Accounts Receivable Support
 Assist with accounts receivable cash application activities, including electronic, lockbox, and credit card payments. Support application of credit memos and resolution of unapplied or misapplied payments. Assist with reconciliation of cash receipts and accounts receivable balances in coordination with accounting. Review aging reports and support payment research and follow-up as needed.

Department & Operational Support
 Provide administrative and operational support to the Credit Manager and department staff. Maintain confidentiality of customer and financial information at all times.

Knowledge, Skills, and Abilities
 Strong attention to detail and accuracy. Effective organizational and time-management skills. Ability to communicate professionally with internal stakeholders. Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook. Working knowledge of ERP systems; Oracle experience preferred. General understanding of credit and accounts receivable processes preferred.

Education and Experience
 High School Diploma or equivalent required. Some college coursework or related experience preferred. Prior experience in credit, accounts receivable, or financial administration a plus.

Physical Demands and Work Environment
 Primarily sedentary work with extended periods of computer use. Occasional lifting of office materials up to 10 pounds.