What are the responsibilities and job description for the Customer Service Representative position at Samson Controls, Inc.?
Customer Service Representative
Summary:
The Customer Service Support assists visitors to the facility, maintains incoming phone calls, provides client assistance, data entry and record keeping.
Essential Duties & Responsibilities:
- Handling Answers telephone system and directs calls accordingly
- Greet visitors and direct them to appropriate places.
- Processes orders
- Responsible for sending customers order acknowledgements.
- Expediting orders
- File records in cabinets
- Handles in-coming and out-going mail, prepares Fed-Ex shipments
- Prepares brochures or flyers, as requested
- Orders and host lunches for visitors or training
- Maintain office supplies and inventory
- Keep the front desk clean and presentable, maintain safe housekeeping
- Other tasks as requested by the Managers
Required Qualifications & Experience:
- 1 year of related experience
- Great communication; good listener, professional speaking, positive attitude
- Friendly and courteous
- Customer Focus
- “Take Charge” attitude
- Dependable and Professional
- Legal authorization to work in the United States.
SAMSON Controls Inc. is part of the SAMSON Group which is comprised of SAMSON AG, global SAMSON sales subsidiaries, and sixteen manufacturing companies that provide flow control solutions to leading processing companies worldwide. SAMSON Group custom manufactures, sells, and distributes high quality, modular linear globe, rotary plug, ball, and butterfly control valves, in standard and exotic metals, sizes ranging from micro-flow to 100 inch and larger for water, process fluids, slurries, vapor, steam, industrial gas, and cryogenic gas applications in oil & gas, petrochemical, nuclear & traditional power, industrial chemical, household & personal chemical, food & beverage, pharmaceutical, solar thermal, mining & metals and HVAC industries.
SAMSON Controls, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran, disability, or any other protected status. SAMSON provides employees with a work environment free from discrimination and harassment and bases all employment decisions solely on the needs of the business, job requirements, and individual candidate qualifications.