What are the responsibilities and job description for the Manager, Area Service position at Sammons Warehouse Solutions?
At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.
Businesses: Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions
Mission Statement: Keep business moving by being proactive, accessible, knowledgeable and above all else safe.
Value Proposition: We are an ESOP-owned company with a customer-first focus. Our solutions experts help keep your business moving by being proactive, accessible, knowledgeable and safe.
Values: Balance, Respect, Integrity, Growth, Grit, Safety
Competitive benefits:
Simply stated, Briggs team members strive to do the right thing by exceeding the expectations of each other, our customers and our community.
Businesses: Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions
Mission Statement: Keep business moving by being proactive, accessible, knowledgeable and above all else safe.
Value Proposition: We are an ESOP-owned company with a customer-first focus. Our solutions experts help keep your business moving by being proactive, accessible, knowledgeable and safe.
Values: Balance, Respect, Integrity, Growth, Grit, Safety
Competitive benefits:
- 401(k)
- Educational Assistance
- Employee Assistance Program (EAP)
- Employee Stock Ownership Program (ESOP)
- Hands On and Virtual Training
- Paid Holidays
- Paid Time Off
- Profit Sharing
Simply stated, Briggs team members strive to do the right thing by exceeding the expectations of each other, our customers and our community.
POSITION PURPOSE:
The Manager, Area Service provides a broad range of operational excellence support to the Service department to include auditing, training, and reporting. This position will support the development, implementation, and execution of the company’s operational excellence initiatives. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Partner with the General Manager to develop business plans, strategies, and programs to drive operational excellence
- Provide input on service key performance indicators (KPIs) and identify gaps to create action plans, as needed
- Collaborate with the Parts and Rental departments for service-related needs and initiatives
- Support the hiring process for identified operational positions by interviewing and providing input on hiring recommendations
- Partner with the Training department to identify training gaps to meet the ongoing needs of the business
- Provide operational training and direct feedback to team members to ensure they are retaining the required skills for ongoing growth and success
- Recommend next steps to region leadership based on observation of team members’ learned skillset and effectiveness of training
- Lead in-person and virtual meetings
- Support the design and implementation of policies and procedures that will continually improve the company’s operational performance
- Perform formal operational audits of field locations and provide feedback to local / region leadership to continually drive operational excellence
- Provide reporting and operational excellence expertise through ongoing industry, manufacturer and vendor knowledge
- Perform other related duties as assigned
minimum qualifications
Basic Knowledge & Competencies:
- Excellent written and verbal communication skills
- Ability to identify root cause of problems and implement corrective action
- Highly organized; able to maintain accurate and detailed reports
- Ability to work with multiple users at all levels of the organization
- Ability to work with minimal supervision
- Broad exposure to blended learning approaches
- Demonstrated ability to develop processes and procedures
- Proficient in Microsoft Office Suite
Previous Experience/Education:
- Bachelor’s degree or equivalent experience required
- 2 years’ experience in an operational and/or internal controls role preferred
- Familiar with the service industry systems and processes
PHYSICAL REQUIREMENTS
- Standing, walking, lifting, twisting, and bending on a frequent basis
- Ability to lift up to 40 pounds
- Up to 50% travel required