What are the responsibilities and job description for the Customer Service Advisor position at Sammons Industrial?
Remote Type
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
You’ll be the connection between our customers and technicians, helping coordinate service calls, solve problems, and keep everyone informed. Your work will help our technicians succeed and ensure customers receive the dependable service they count on from Briggs.
What You’ll Do
Pay Type
Salary
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
- Competitive Pay and Performance-Based Bonuses
- Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
- 401(k)
- Training and Tuition Reimbursement
- Work/Life Balance
- Paid Holidays and Time Off
- Health and Wellness Benefits
- Tool Benefits, PPE/Uniforms, Safety Boot Program
- Life and Short Term Disability paid for by company
You’ll be the connection between our customers and technicians, helping coordinate service calls, solve problems, and keep everyone informed. Your work will help our technicians succeed and ensure customers receive the dependable service they count on from Briggs.
What You’ll Do
- Dispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates.
- Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving.
- Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time.
- Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly.
- High school diploma required; technical school or college education preferred.
- 5 years of customer service, operations, or similar experience preferred.
- Strong communication, organization, multitasking, and attention to detail.
- Microsoft Office proficiency; service order, invoicing, or purchase order experience is a plus.
- Join a team that values integrity, safety, teamwork, and taking care of people.
- Make a direct impact on our customers and service team every day.
- Be part of a company with more than 130 years of history and a strong focus on the future.
Pay Type
Salary