What are the responsibilities and job description for the SERVICE DEPARTMENT ASSISTANT position at Sames Mcallen Ford?
Description
Compensation & Benefits:
- Competitive hourly pay, based on experience
- Medical, Dental, Vision Insurance
- 401(k) with employer contribution
- Paid Time Off (PTO) and holidays
- Opportunities for advancement within the dealership group
- Employee vehicle purchase program
The Service Department Assistant role is responsible for providing administrative and operational assistance to the service department to ensure smooth and efficient day-to-day functions. This position plays a key part in delivering excellent customer service, supporting technicians and advisors, and maintaining organized service workflows.
- Greet customers and assist with service appointment check-ins and follow-ups
- Answer incoming service-related calls and route inquiries appropriately
- Assist with opening and closing repair orders (ROs) in the service system
- Maintain accurate customer and vehicle records
- Help coordinate shuttle rides, loaner vehicles, and waiting room amenities
- Communicate effectively with technicians, parts department, and service advisors
- Support warranty claim documentation and service filing
- Ensure service lanes, waiting areas, and workstations are clean and organized
- Assist with scheduling service appointments and confirming customer information
- Track and maintain service department supplies and forms
- Provide backup support during peak times or staff absences
- Perform other duties as assigned by management
Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative support (automotive industry a plus)
- Strong communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Proficient in basic computer systems and dealership management software
- Professional appearance and positive attitude
Work Environment:
This position may involve working indoors and outdoors in all weather conditions. It requires frequent standing, walking, and interacting with customers and staff.
Sames Auto Group is committed to excellence in customer service and employee development. We believe every team member plays a vital role in our success and upholds a culture of accountability, support, and continuous improvement.
Sames Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.