What are the responsibilities and job description for the Dispatcher position at Same Day Water Heaters?
Join a fast-growing team where customer service, teamwork, and fun come first!Â
Weâre expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.Â
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đź What Youâll DoÂ
- Receive and dispatch service installation ordersÂ
- Coordinate with field teams, technicians, and subcontractorsÂ
- Resolve customer inquiries and escalated issuesÂ
- Schedule and prioritize jobs based on urgency, skills, and locationÂ
- Maintain accurate logs, records, and communicationsÂ
- Support smooth operations and handle multiple tasks efficientlyÂ
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â What Weâre Looking ForÂ
- Excellent communicator (oral and written)Â
- Strong multitasking and time management skillsÂ
- Calm under pressure with sound decision-making abilitiesÂ
- Proficient in basic computer use and data entryÂ
- High School diploma or equivalentÂ
- Open availability (MonâFri, 6 AMâ9 PM & rotating Sat, 8 AMâ5 PM)Â
- Willingness to work overtime as neededÂ
- Excellent communication and interpersonal skills
- Experience with basic computer skills and data entry
- Proficient communication skills (oral and written)
- Outstanding organizational and multi-tasking abilities
- Sound judgment and critical thinking
- Ability to work well under pressure
- High School diploma or equivalent
- Candidates must have open availability to work shifts scheduled between 6:00 AM and 9:00 PM, Monday through Friday, as well as 8:00 AM to 5:00 PM on rotating Saturdays. Flexibility to cover varying shift times is essential to meet operational needs.
- Ability to work overtime as needed
đ Why Join Us?Â
- Bi-weekly pay overtime opportunitiesÂ
- Paid Time Off (PTO)Â
- Advancement opportunitiesÂ
- Casual dress & comfortable office environmentÂ
- Discretionary bonuses & incentivesÂ
- COVID-safe workplace with protective measuresÂ
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- Weâre a small, tight-knit company that believes in working hard and making it fun. If youâre flexible, reliable, and thrive in a fast-paced environment, weâd love to hear from you!Â