What are the responsibilities and job description for the Dispatcher position at Same Day Water Heaters?
Join a fast-growing team where customer service, teamwork, and fun come first!
We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.
💼 What You’ll Do
- Receive and dispatch service installation orders
- Coordinate with field teams, technicians, and subcontractors
- Resolve customer inquiries and escalated issues
- Schedule and prioritize jobs based on urgency, skills, and location
- Maintain accurate logs, records, and communications
- Support smooth operations and handle multiple tasks efficiently
✅ What We’re Looking For
- Excellent communicator (oral and written)
- Strong multitasking and time management skills
- Calm under pressure with sound decision-making abilities
- Proficient in basic computer use and data entry
- High School diploma or equivalent
- Open availability (Mon–Fri, 6 AM–9 PM & rotating Sat, 8 AM–5 PM)
- Willingness to work overtime as needed
- Excellent communication and interpersonal skills
- Experience with basic computer skills and data entry
- Proficient communication skills (oral and written)
- Outstanding organizational and multi-tasking abilities
- Sound judgment and critical thinking
- Ability to work well under pressure
- High School diploma or equivalent
- Candidates must have open availability to work shifts scheduled between 6:00 AM and 9:00 PM, Monday through Friday, as well as 8:00 AM to 5:00 PM on rotating Saturdays. Flexibility to cover varying shift times is essential to meet operational needs.
- Ability to work overtime as needed
🎁 Why Join Us?
- Bi-weekly pay overtime opportunities
- Paid Time Off (PTO)
- Advancement opportunities
- Casual dress & comfortable office environment
- Discretionary bonuses & incentives
- We’re a small, tight-knit company that believes in working hard and making it fun. If you’re flexible, reliable, and thrive in a fast-paced environment, we’d love to hear from you!