Programmatic Account Manager

Samba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant. 

Samba is seeking a Client Success Manager to join our fast-paced team in the APAC region. We're looking for a highly motivated and adaptable professional with a strong technical background in programmatic advertising and an in-depth understanding of the ad tech ecosystem.

This role is ideal for a self-motivated individual who is eager to take ownership of client portfolios and drive growth. You will be at the forefront of our data, programmatic, and measurement capabilities, leading media planning, reporting, and campaign management from pre-sales to post-sale servicing. You'll work closely with the sales team to provide an exceptional end-to-end client experience, ensuring seamless campaign execution and performance optimization, while translating complex data into actionable insights that demonstrate value.

• Assess client business goals and media requirements to deliver tailored solutions and strategic recommendations for audience and measurement
• Build and maintain strong client relationships, driving satisfaction, renewals, and expansion opportunities
• Analyse campaign performance and translate data into clear, actionable insights that demonstrate ROI
• Lead post-campaign reviews and client presentations, aligning on performance, learnings, and next steps
• Develop and activate audience strategies aligned to client media plans, including cross-sell and upsell opportunities
• Monitor, optimise, and troubleshoot campaigns, audiences, and measurement to ensure smooth delivery
• Collaborate cross-functionally with Sales, Product, and Operations to support effective execution
• Identify and drive process improvements to enhance operational efficiency and client outcomes

• Required Qualifications:
• Bachelor's Degree
• 5 years of programmatic advertising experience with a proven track record of growing accounts and establishing strong client relationships
• Strong programmatic expertise and confidence working with a range of ad-tech vendors, including DSPs, SSPs, DMPs, ad servers, and ad-verification platforms
• Solid experience in Excel, including pivot tables and advanced data visualization

• Key Attributes:
• Meticulous attention to detail
• Master of time management with the ability to prioritize multiple tasks and meet deadlines in a fast-paced startup environment
• Exceptional interpersonal and problem-solving skills with the ability to manage difficult client conversations
• Hands-on expert who is passionate about ad tech and ready to take on challenges
• Self-starter who loves learning and teaching new technology

Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

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