What are the responsibilities and job description for the Membership Development Data Specialist position at Samaritan Ministries International?
Membership Development Data Specialist
About Company
Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.
From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom
Job Summary
To serve the members of Samaritan Ministries International (SMI) by providing accurate and efficient processing of prospective members’ applications according to ministry guidelines.
Competencies
- Acting with Integrity, Empathy, and Compassion
- Collaborating with Others
- Neighbor Focus
- Pursuing Excellence
- Analytical Thinking
- Problem Solving
- Writing Skills
- Attention to Detail
- Product and Technical Knowledge
- Data Literacy
Key Responsibilities
- Manage daily processing of incoming applications
- Process all New, Split, Merge, Add-On, and Restart applications
- Review information for accuracy and completeness
- Verify correct amounts of money for appropriate sharing level selection
- Analyze and cross-reference data to ensure programming continuity
- Maintain updated spreadsheets of past membership activity
- Analyze past unpaid share amounts to confirm membership type and eligibility
- Create and/or adjust allocation types and amounts per membership type
- Issue credits for memberships
- Handle sensitive information with utmost integrity specific to membership correspondence
- Input inquiry records into database to track source attribution and conversion rates
- Manage and process memberships for qualifying life events
- Monitor membership renewals and assist members to keep memberships up-to-date
- Connect via email and phone with membership when correspondence is needed.
Qualifications and Experience
- Two-year degree from an accredited university or the equivalent combination of education and experience.
- Knowledge of SMI Guidelines
- Knowledge of SMI internal processes and procedures
- Software: Hubspot, Aircall, Groundhog, Zoho (CRM, Desk), Microsoft Office, and High Proficiency in Excel
Additional Information
- Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.
- Staff may need to lift and move items up to 35 lbs. on occasion.
- Staff will observe safety principles while performing the duties of the position.
- Staff may be required to travel and have a valid driver’s license.
- This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.
- Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.
Pay Range: $16.25/hr - $21.80/hr. Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education.
Benefits Include:
- Performance-based incentive pay
- SMI Membership with monthly healthcare bonus
- Health Insurance: MEC plan with employer HSA contribution
- 401K Retirement plan with employer contribution
- Life Insurance
- Short-term disability
- Dependent Care Flexible Spending Account
- Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days 80 hours accrued for 48 weeks)
- Health club or home workout benefits for participating staff
- Formal staff development and leadership training
- Spiritual support and counseling through our staff support office
- Repeatedly certified as a Best Christian Workplace
Salary : $16 - $22
