Health Care Navigator

Overview

Health Care Navigator

Join a Healthcare Force for Good!

$27.47-$35.71 per hour

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.

Samaritan Daytop Village, serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ

The Role

The Health Care Navigator will play a vital role in connecting Medicaid Managed Care members and other eligible individuals with essential social care services. This position focuses on conducting navigation services and care management to address members’ Health-Related Social Needs (HRSN). They will also be directly involved in data entry and data management in the UniteUs platform The Health Care Navigator is responsible for providing intensive care management services to our most vulnerable clients. The Health Care Navigator provide linkages to other providers, and ensures all providers are active participants in the members care planning. The Health Care Navigator ensures comprehensive and appropriate care needs are met to stabilize members and promotes access to health and wellness while reducing healthcare costs.

Responsibilities

What You Will Do

• Conducting comprehensive assessments to identify social care needs and develop individualized Social Care Plans.
• Referring Medicaid Managed Care members to appropriate HRSN service providers and assist Medicaid Fee-for-Service (FFS) and other eligible members in accessing available resources.
• Coordinating care and provide ongoing navigation support to ensure members successfully connect with community-based organizations and healthcare providers.
• Collaborating with interdisciplinary teams, including medical and behavioral health providers, social service agencies, and government programs.
• Maintaining detailed documentation of member interactions, referrals, and outcomes in compliance with program and regulatory requirements.
• Educating members on available social care services, benefits, and self-management strategies.
• Monitoring and follow up on referrals to ensure service utilization and effectiveness in meeting members’ needs.
  
  

Qualifications

Who You Will Be

• Bachelor’s degree in human services or related field such as child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing with One (1) year of related experience. OR
• An OASAS Credentialed Alcoholism and Substance Abuse Counselor (CASAC) with Two (2) years case management experience.
• Willingness to travel regularly in the community and to members’ homes as needed.
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Flexibility is needed as members may call outside of daily work schedule (24-hour call).
• Ability to demonstrate excellent interpersonal skills to interact effectively with staff and patients.
• Excellent oral and written communication skills
• Team player and able to work independently