What are the responsibilities and job description for the Lead Front Desk position at Sam's Town Hotel & Gambling Hall, Las Vegas?
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Reinforces department procedures and guides Hotel Clerks in the performance of their duties. Oversees the administration of room assignments, room departures, guest account charges and payment receipts. Provides administrative office assistance.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Job Description
Reinforces department procedures and guides Hotel Clerks in the performance of their duties. Oversees the administration of room assignments, room departures, guest account charges and payment receipts. Provides administrative office assistance.
- Supervise and actively participate in the training and professional development of the hotel clerks.
- identify, analyze, and resolve customer complaints or disputes and prevent reoccurrences.
- Provide feedback to managers regarding policies and procedures and coordinate services with bell stand, valet and housekeeping.
- Possess strong knowledge and ability to operate hotel computer systems.
- Delegate work assignments, schedule and monitor staffing levels and employee breaks.
- Analyze player accounts and determine level of comp privileges.
- Generate reports daily
- Clear due outs and oversee room status.
- Responsible for cash handling.
- Perform night audit functions.
- Perform all hotel clerk duties as necessary.
- Prepare for group arrivals.
- Other duties as assigned by management.
- High school diplooma or equivalent preferred.
- Minimum 2 years hotel front desk experience or 1 year in a guest service position.
- 10 - key cashier experience a plus.
- Must have a working knowledge of Microsoft Word and Excel, and be able to operate LMS and CMS Hotel Systems.
- Must present a polished, well-groomed, and professional appearance.
- Able to work flexible shift as needed.
- Must be able to stand for duration of shift.
- Must be detail oriented.
- Must be able to obtain/maintain any ncessary certifications and/ or licenses as required by local gaming regulations.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.