What are the responsibilities and job description for the Slot Customer Service Attendant position at Sam's Town Hotel & Casino, Shreveport?
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The successful candidate will provide friendly, courteous and efficient guest service and ensure prompt responses to all guests’ needs. The Slot services Specialist will also provide cashiering and slot machine services and work to ensure full compliance with casino policies, internal controls and Louisiana State Gaming Commission regulations.
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The successful candidate will provide friendly, courteous and efficient guest service and ensure prompt responses to all guests’ needs. The Slot services Specialist will also provide cashiering and slot machine services and work to ensure full compliance with casino policies, internal controls and Louisiana State Gaming Commission regulations.
- Deliver outstanding guest service
- Comply with Slot department and property policies, procedures, and internal controls
- Must maintain high level of confidentiality
- Safeguards assets of the company
- Observes EGD play, recognizes and promotes guest development
- Process jackpots and signs slot payout forms
- Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
- Verifies and reconciles banks at shift change
- Attends to minor machine tilts/repairs
- Ensures compliance with federal currency transaction reporting regulations
- Support and assist other Slot Service Specialists and Slot Supervisors on the Casino Floor
- Respond to change lights on slot machines and assist customers needing change or other assistance
- Impress TITO paper and conduct basic preventive maintenance of slot machines
- High school diploma or equivalent.
- Excellent communication and guest service skills for both internal and external guests
- Ability to count money and make change
- Basic computer, math, reading, and writing skills
- General knowledge of Microsoft Word, Excel, and Outlook is a plus
- Always conduct oneself in a manner that reflects a positive and professional image
- Ability to establish rapport with other team members throughout the casino
- Maintain a positive attitude at all times
- Be able to work in a fast paced 24/7 environment
- Must be available to work nights, weekends and holidays
- This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.