(USA) Senior Manager, Business Operations eCommerce

Position Summary...

What you'll do...Role summary:

The Senior Manager, Business Operations eCommerce, leads cross-functional initiatives to enhance operational efficiency and drive business performance. This role requires leveraging data analytics and market insights to inform strategic decisions and optimize customer engagement. The position demands strong project management skills to coordinate complex projects, align stakeholders, and ensure timely delivery. Acting as a trusted advisor, the manager influences business partners and fosters collaboration across divisions. This role supports continuous improvement by identifying opportunities, managing risks, and promoting operational excellence within a dynamic eCommerce environment.

About the team:

The team leads the transformation of Sam’s Club’s Drop-Ship Vendor (DSV) operations, focusing on delivering products efficiently and accurately to members. As Senior Manager, you will guide both strategic initiatives and daily operations, driving performance improvements through data analysis and innovative tools. The team emphasizes operational excellence, managing vendor relationships, and enhancing delivery speed while maintaining cost-effectiveness. Collaboration across functions ensures alignment with business goals, fostering continuous improvement and adaptability in a dynamic environment. This role suits a results-driven leader skilled in project management, performance metrics, and business process optimization.

What you'll do:

• Lead cross-functional initiatives to enhance business operations and drive eCommerce performance improvements.
• Utilize data analysis and performance metrics to inform strategic decisions and optimize operational efficiency.
• Manage complex projects, ensuring alignment of resources, timelines, and stakeholder expectations.
• Develop and communicate clear business plans, leveraging insights from market and customer analytics.
• Influence and collaborate with business partners to advance organizational goals and operational excellence.
• Oversee the creation of reporting frameworks and dashboards to monitor key performance indicators.
• Mentor team members on best practices in project management and data-driven problem solving.
  
  

What you'll bring:

• Extensive experience leading cross-functional business operations and driving operational excellence in eCommerce environments.
• Proven ability to analyze complex data sets and leverage insights to influence strategic decisions and optimize performance metrics.
• Strong project management skills with a track record of managing multiple initiatives, aligning resources, and delivering results on time.
• Expertise in business process improvement and performance management to enhance operational efficiency.
• Exceptional communication skills to present clear, data-driven narratives and influence stakeholders across teams.
• Ability to develop and implement innovative solutions based on market and customer analytics.
  
  

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  
  

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Benefits

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area.

2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.