Senior Manager, Revenue Operations Scaled Services, Enablement and Support - Member Experiences - Sam's Club MAP

Position Summary...

What you'll do...

The Senior Manager, Member Experiences will lead the strategy and execution of member-facing (B2C) events and activations across Sam’s Club. This role is responsible for bringing the MAP retail experience network to life through in-club and in-market experiences that engage members, elevate the brand, and drive measurable business impact.

This role requires a strong operator and collaborator with expertise in experiential marketing, capable of translating strategy into high-quality execution. The ideal candidate blends creativity with operational rigor and thrives in a cross-functional, fast-paced environment.

About the team:

The Events team drives operational excellence by streamlining processes and enhancing partner relationships across the organization. This team collaborates cross-functionally to implement scalable solutions that improve efficiency and support business growth. Focused on delivering measurable impact, the team manages vendor and partner engagements, oversees budget adherence, and ensures alignment with strategic objectives. Members leverage strong business and financial acumen to optimize performance and enable successful execution of initiatives, fostering a results-driven environment that supports continuous improvement and operational success.

What you'll do:

• Plan and execute all member-facing events
• Translate MAP strategy into scalable, high-impact B2C experiences that drive engagement and member value.
• Ensure all activations are aligned to brand standards and deliver measurable outcomes.
• Partner with Merchandising, Marketing, Membership, Media, and Operations to deliver priority, integrated experiences.
• Build strong working relationships, including Media Strategy to ensure seamless promotion, coordination and delivery.
• Establish and manage timelines, budgets, and workflows across concurrent activations.
• Implement consistent processes for planning, execution, and post-event measurement.
• Track performance metrics; optimize programs based on insights and feedback.
• Manage relationships with experiential, production, and technology vendors.
• Support vendor selection to ensure quality, efficiency, and consistency.
  
  

What you'll bring:

• 6–8 years of experience in experiential marketing, event execution, or brand activations.
• Proven experience managing end-to-end execution of consumer-facing events or programs.
• Strong cross-functional collaboration skills within complex, matrixed organizations.
• Experience managing vendors, budgets, and multiple projects simultaneously.
• Understanding of retail, omnichannel marketing, or member/customer engagement.
• Strong organizational and communication skills, with attention to detail and follow-through.
  
  

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  
  

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00

Additional Compensation Includes Annual Or Quarterly Performance Bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.