Senior Manager, Business Operations eCommerce (Sam's Club)

Position Summary...The Senior Manager of Discovery is responsible for operating, maintaining, and evolving the discovery platforms of the eCommerce business. They will help drive and support daily operational executional asks related to helping members discover the best products on our site. They will work extensively and actively with our Search experts to drive a strategy to deliver a holistic and seamless discovery experience. In addition, they will collaborate with our Digital Merchandising and Product partners to ensure that browse shelves are optimized, while implementing personalization algorithms and AI-assisted experiences to drive the best member outcomes.

We are looking for an experienced and highly-specialized eCommerce operations professional with proven know-how on operating and managing product discovery and personalization for large-scale eCommerce businesses. Not only that, they need to demonstrate strong strategic and analytical prowess, being able to drive product and algorithm development/roadmap discussions, as well as having the leadership mindset capable of balancing multiple stakeholders.

What you'll do...

• Support and manage on site browse platform including researching trends, troubleshooting bugs and fixing sub-optimal browse shelf and category level pages
• Manage and drive usability and evolution of in-house platform tools, including re-ranking, boosting tools; liase between Product & Engineering as well as Digital Merchandising to drive effective build-out of browse algorithm optimization with manual interventions and toolsets
• Support and manage Browse system and business metrics; work with analytics to build and maintain performance dashboards as well as support hypothesis-building of opportunities to boost performance such as add-to-cart and conversion rate
• Own and drive personalization signals and experiences within the e-commerce experience. Build, manage, and drive COE-level alignment between Personalization Experience teams and site operations teams to test and learn and optimize member and business outcomes. Drive usage and engagement of personalization modules across the site, including Homepage, Cart & Checkout, and other shopping funnel experiences
• Test & learn while building Gen-AI & Agentic-AI powered experiences into the digital experience, leveraging semantic & conversational prompts to boost discovery of Sam’s Club’s best products
  
  

Required Qualifications:

• At least 5 years experience operating and managing an eCommerce site operation, focused on transactability, discoverability, and optimizing the buy funnel
• At least 2 years experience supporting and managing an internal personalization & discovery engine and platforms, driving and influencing business and product strategy with Product & Engineering partners to expand the use of personalization
• Proven analytical capability and mindset, quarterbacking AB Test-and-learn, displaying comfort with large data sets, building performance analyses, and deriving actionable insights with metrics such as add-to-cart, conversion, and engagement rate
• Comfortable working in highly matrixed environments, weighing and balancing stakeholders, and making high-stake prioritization decisions
  
  

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  
  

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $117,000.00 - $234,000.00

Additional Compensation Includes Annual Or Quarterly Performance Bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  
  

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00

Additional Compensation Includes Annual Or Quarterly Performance Bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  
  

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area.

2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.