What are the responsibilities and job description for the Customer Service Representative position at Sam's Air Control?
HVAC Customer Service Representative (CSR)
Company Overview:
Founded in 2014 as a family-operated business, Sam’s Air Control is one of New Jersey’s fastest-growing HVAC companies. Built on quality, integrity, and a strong team culture, we take pride in delivering top-tier service to our customers while creating real growth opportunities for our team. With a rapidly expanding operation, we are looking for a professional and customer-focused CSR to join our team.
Responsibilities
- Answer incoming calls and respond to customer inquiries with professionalism and urgency
- Provide customers with accurate information on services, pricing, and availability
- Handle high call volume while maintaining a positive and helpful attitude
- Follow up with customers regarding appointments, estimates, and service completion
- Resolve customer concerns and escalate issues when necessary
- Maintain accurate customer records and job notes in the system
- Coordinate with dispatch, technicians, and sales team to ensure smooth communication
- Assist with outbound calls for appointment confirmations and rehash opportunities
- Deliver an exceptional customer experience on every interaction
Requirements
- No prior HVAC experience required. We are willing to train the right candidate with a strong work ethic and willingness to learn and grow
- Customer service experience is a plus but not required
- Experience with ServiceTitan or similar CRM is a plus, not required
- Strong communication skills (phone, email, and text)
- Ability to multitask and stay organized in a fast-paced environment
- Positive attitude with a customer-first mindset
- High attention to detail and accuracy in data entry
- Ability to handle challenging customer situations professionally
What We Offer
- Competitive pay based on experience
- Growth opportunities within a rapidly expanding company
- Supportive, team-oriented environment
- Full-time, stable position
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- ServiceTitan: 1 year (Preferred)
- HVAC/Plumbing: 1 year (Preferred)
Work Location: In person
Salary : $20 - $25