What are the responsibilities and job description for the Service Advisor position at Sam Boswell Honda?
Enterprise, AL
Sam Boswell Honda Motors is focused on an amazing work environment for our team members because we realize that they along with our customers are our greatest asset! We are committed to superior customer service, community involvement and military appreciation. If you are looking for a career opportunity with rapid growth and a fast-paced environment then join our dedicated team as we grow to the next level.
What We Offer
Employment Form
Sam Boswell Honda Motors is focused on an amazing work environment for our team members because we realize that they along with our customers are our greatest asset! We are committed to superior customer service, community involvement and military appreciation. If you are looking for a career opportunity with rapid growth and a fast-paced environment then join our dedicated team as we grow to the next level.
What We Offer
- Blue Cross Blue Shield Health and Dental Insurance
- Vision Insurance
- Matching 401K plan
- Short Term Disability 100% paid by employer
- AFLAC
- Training and Continuing Education
- Paid Vacation
- Quarterly Employee Appreciation Events
- Employee Purchase Program on Vehicles
- Award Banquet each year for Salesperson, Technician, Service Advisor, MVP and Employee of the year that include Bonuses
- Team Honda Purchase Program
- Greets and consults with customers to interpret their needs and arrange for appropriate service
- Works with customer and technicians to identify required maintenance
- Advises customers on necessary services
- Offers additional services and repairs to customers
- Continuously updates customers on repair needs and completion times
- Sets and manages expectations for service delivery for both customers and technicians
- Communicate with customers about maintenance and service work needed
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Meets dealership starts for repair and order production.
- Maintains CSI (Customer Satisfaction Index) at or above company standards.
- Completes required training
- Complies with company policy and procedures.
- Complies with OSHA guidelines
- 1 year of dealership Service Advisor experience, preferred.
- Must be customer service oriented
- Team Oriented
- Must be able to thrive in a fast paced environment
- Experience with automotive software preferred
- Current and valid Driver’s License
- Good driving record
- Excellent interpersonal and communication skills
- Strong computer skills
- Ability to drive manual transmission vehicles
- Attention to detail and great communication skills
- Must be able to lift at least 50 lbs.
- Must be able to work in all weather conditions.
Employment Form