Lead Shelter Monitor (4223)

ABOUT THIS OPPORTUNITY

This position is responsible for:

Assists residents staying in the shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.

Essential Functions:

Supervisory Responsibilities (10%)

• Acts as the lead worker to the Shelter Monitor position; trains and instructs employees and volunteers in the proper methods and procedures; assists with scheduling; informs Manager of any staff issues requiring attention.

Intake and Discharge Responsibilities (25%) 

• Answers telephone and respond to questions regarding the shelter operations. Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster.
• Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.
• Inputs client information to HMIS accurately and in accordance with established timelines and 
• procedures; updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.

Housekeeping and Chore Distribution Responsibilities (25%) 

• Distributes towels, linens, and personal hygiene items to clients.

• Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).

Building Security Responsibilities (20%) 

• Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; 

• ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.

• Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.

• Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures. 

Cooking and Food Inventory Responsibilities (20%) 

• Participates in the selection and preparation of food; monitors expenditures ensuring compliance with budget constraints; purchases needed food items from the store; serves food and snacks to clients; 

• assists clients in the cleaning of the kitchen after meals.

• Maintains an adequate level of food and supplies inventory; prepares inventory records and ensure the accountability and security of inventory items.

Other Responsibilities:

• Verifies client employment; verifies if clients are in the hospital as well as the length of their stay. 

• Transports clients to administrative offices as needed.

• Informs supervisor of any referral issues as they arise.

• Performs other duties as assigned.

Materials and Equipment:

• General Office Equipment Intercom System General Cleaning Equipment

• Refrigerators/Freezers Stoves/Ovens Kitchen Utensils and Equipment

Knowledge, Skills and Abilities:

• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.

• Knowledge of general office procedures and practices.

• Knowledge of basic record keeping practices and procedures.

• Knowledge of proper cooking methods and procedures.

• Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.

• Ability to work independently and with limited supervision while enforcing established policies and procedures.

• Ability to present a positive and professional image of The Salvation Army.

Physical Requirements:

• Ability to meet attendance requirements.

• Ability to read, write and communicate the English language effectively.

• Ability to perform data entry into a computer.

• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.

• Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.

• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25lbs.) frequently.

Working Conditions:

• Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

WHAT WE ARE LOOKING FOR IN YOU

Education and Experience:

• High School diploma or G.E.D.

and

• Two years progressively responsible experience working within a social services program, or

• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

• Valid State Drivers License

Equal Opportunity Employer: Veterans | Disabled

Salary : $13 - $17