Network Operations Center Operator : Helpdesk support

Across the data center industry – from deployment, through operations and maintenance, to decommissioning – Salute is the industry leader of delivering global data center services executed with precision. Join us as a Network Operations Center Operator. 

At Salute, we don’t have employees. We have team members. It’s our culture, and it’s a significant driver of the success we’re able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility. 

The Network Operations Center Operator (NOC Operator) is responsible for monitoring the technical installations and infrastructure of the EMEA data centers (air-conditioning, UPS, generators, power usage and temperatures and humidity) 24/7/365. During the shift rotation you are available for questions from the NOC Lead, Security, management, Engineers, and customers, all in liaison with the NOC Lead and Engineers. 

The Operator will be working in a 24/7 shift rotation, 8 hours a day during week, nights and weekends. 

Responsibilities: 

• Ensures correct and timely execution of applicable processes:
• Managing evacuations (digital)
• Escalating issues
• Keeping track of issues in ticketing
• Sending out notifications
• Responding to incoming tickets / alarms and sending out work notifications
• Managing all work in a correct and timely manner based on process and procedures:
• Managing ticketing
• Managing daily reports
• Making daily rounds
• Shift transfer handover
• Weekly / monthly alarm lists compilation
• Updating the NOC Lead of performed work and any noteworthy queries
• Reporting all incidents in accordance with procedures and guidelines
• Working effectively and efficiently with others within the organization

• Supports the business in the delivery of data centre services including colocation, telecommunications services, and deployment of additional services to customers and internal business systems.  
• Provides incident management capabilities, liaising with site teams, customers, and internal stakeholders during an incident as defined by SLA’s  
• Provides change oversight and governance for changes at both manned and unmanned sites.  
• Acts as a technical and operational contact for data centre customers, vendors, and carriers as it relates to colocation and related Colo products and services.  
• Supports offsite points-of-presence at remote locations and aids in operations, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of colocation services.  
• Participates in on-call and occasional after-hours work responsibilities.  
• Coordinate security/facility incidents and escalate if necessary.  
• Undertakes security activities including but not limited to:  
• Monitoring CCTV and access control
• Event Handling   
• Pre-qualification of access to site  
• Access to site  
• On-site management  
• Exit from site    
• In line with health and safety requirements, Coordinates and oversees access to and work within the facility with third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery and equipment installations in IT and telecommunications rooms and customer space.  
• Handle calls to all European AE support numbers out of hours, dealing with customer queries and raising tickets for the Customer Service Desk to action during working hours as required. 
• Any other activities reasonably expected of a NOC function. 

Requirements: 

• Good command of English, verbal written. Other European languages preferred (German, French, Italian)
• Technical background or degree preferred, and or relevant experience with helpdesk or ticketing systems

• Ability to work with computers (Microsoft office)
• Good administrative skills (reporting, documenting, and following up on queries)

The role is a full-time position, and your base salary will be commensurate with experience but is expected to be highly competitive. The opportunity is located in Barcelona, Spain. 

Here, at Salute, we value our people and take great pride in providing not just a job but fantastic career opportunities.  

In addition to the opportunity to work in a great team and earn a competitive salary - you'll gain access to cutting-edge industry training that aims to enhance your skills and support your future development. Not only will you receive valuable on the job and structured training in your current role, but for those who are ambitious and motivated, the possibilities are endless.  

#EMEA