What are the responsibilities and job description for the Account Director position at Salute Inc.?
Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Account Director to join our team and drive our relationships with hyperscale clients to new heights.
Position Summary
The Account Director serves as the senior leader responsible for strategic client partnerships, operational performance, and long-term account growth. This role oversees the full client lifecycle—including onboarding, service delivery, financial management, talent development, and renewal—while ensuring a high level of customer satisfaction and operational excellence.
This is a hybrid position working out of either one of these locations:
Jeffersonville, IN
Montgomery, AL
Essential Duties & Responsibilities
Strategic Leadership & Account Growth
- Develop and execute long-term strategic account plans aligned with client and organizational objectives.
- Identify and drive upselling and cross-selling opportunities.
- Monitor trends and proactively position solutions.
- Deliver scalable, innovative strategies.
Client Relationship & Executive Engagement
- Serve as senior point of contact for key accounts.
- Maintain executive-level relationships.
- Provide recommendations based on data-driven analysis.
- Ensure expectations are met or exceeded.
Operational Excellence & Service Delivery Oversight
- Lead cross-functional coordination and delivery.
- Ensure compliance with operational standards.
- Review performance and implement improvements.
- Drive adherence to safety, security, and compliance.
Financial Management & Business Performance
- Oversee P&L, forecasting, and gross margin performance.
- Approve pre-project spending within delegation.
- Provide reporting and insights internally and externally.
- Monitor KPIs and ensure strong outcomes.
Team Leadership & Talent Development
- Lead and mentor teams.
- Ensure training and policy adherence.
- Set goals and manage engagement cadence.
- Foster a culture of safety, performance, and professionalism.
Project & Program Management
- Oversee multiple initiatives across the account portfolio.
- Coordinate onboarding tasks and readiness.
- Provide leadership during periods of change.
Additional Responsibilities
- Maintain required training and compliance.
- Support recruitment and staffing alignment.
- Demonstrate exceptional customer service.
- Represent the company at client meetings and events.
Required Qualifications
- 5 years in digital infrastructure, critical facilities, or related technical environments.
- High School Diploma or equivalent, required.
- Experience leading teams and managing complex accounts.
- Strong analytical and communication skills.
- Ability to work cross-functionally and handle shifting priorities.
- Proficiency with Microsoft Office and CRM tools.
- Ability to travel as required.
Preferred Qualifications
- Bachelor’s degree preferred.
- 3 years leading managers or diverse workforces.
- Knowledge of data center or mission-critical environments.
- Budgeting, vendor management, and financial management experience.
- OSHA 30 or willingness to obtain.
Work Environment & Job Hazard Awareness
- General workplace and safety best practices apply.
- May include site visits to mission-critical facilities.
- Must comply with safety and security standards.
Physical Requirements
- Ability to lift and carry heavy equipment, up to 40lbs.
- Ability to climb ladders and multiple flights of stairs to access elevated equipment
- Ability to stand for long periods of time in various work environments
- Ability to bend, stoop, kneel, and reach for equipment related tasks
- Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
- Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
- Good hand-eye coordination and dexterity for working with small components and connectors
- Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
- Ability to differentiate between color-coded warning signs, labels, and cables
- Ability to work in environments with a wide variety temperature inside a facility
- Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
- Capability to work in environments with elevated noise levels while wearing hearing protection
- Possession of a valid driver’s license for work-related travel, as required
Statement of Intent: This job description outlines general responsibilities and requirements and may be modified as organizational needs evolve.
If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!
Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at hr@salute.com for more information.
Monday - Friday | Normal Business Hours | Flex as needed