Payment Poster/Cashier- Onsite- Chicago, IL (Humboldt Park area)

We are seeking a dedicated Healthcare Revenue Cycle Specialist with a focus on cashiering functions to join our dynamic team. This role is crucial in managing both patient and insurance payments, ensuring accuracy in financial transactions, and maintaining the financial integrity within our healthcare facility.

Core Responsibilities

• Payment Processing: Handle and post daily patient and insurance payment transactions, including cash, checks, credit card payments, and electronic fund transfers. Ensure these payments are accurately reflected in patient accounts.
• Reconciliation: Perform daily reconciliation of payments received, including both patient and insurance payments, with transaction reports to ensure accuracy and resolve any discrepancies. Includes receiving, logging, and reconciling daily deposits with bank armored truck personnel.
• Insurance Payment Posting: Accurately post insurance remittances in HPH’s billing system and reconcile insurance payments with transaction reports from the bank.
• Financial Record Maintenance: Maintain detailed and accurate financial records for all transactions. Ensure the confidentiality and security of all financial information.
• Reporting: Generate and analyze reports on cash and insurance transactions, including daily collections, insurance payment trends, and outstanding balances for finance department & senior leadership review.
• Patient Interaction: Assist patients with inquiries related to payments and account balances. Provide clear, accurate, and compassionate communication.
• Coordination with Revenue Cycle Team:
  • Collaborate closely with billing, claims specialists, and other revenue cycle team members to ensure seamless financial operations and accurate account balancing.
  • Respond to questions and queries from finance and/or accounting teams.
  • Receive, log, and reconcile petty cash daily and maintain appropriate level, per standard.
  • Technology Proficiency: Utilize HPH’s billing and financial management system for processing, posting, and recording transactions, ensuring accuracy in the electronic health record (EHR) system.
  • Back up for financial counselor: Serve as a back to financial counselor and performs other duties and responsibilities as assigned.

Customer Service Standards

• Support co-workers and engage in positive interactions.
• Communicate professionally and timely with internal and external customers
• Demonstrate friendliness by smiling and making eye contact when greeting all customers.
• Provide helpful assistance in anticipating and responding to the needs of our customers.
• Collaborate with customers in planning and decision making to result in optimal solutions.
• Ability to stay calm under pressure and deal effectively with difficult situations.

Job Requirements

• Fluent speaking, reading, and writing in English and Spanish.
• Ability to work on-site in a hospital environment.
• Ability to work in a busy, loud, and demanding environment.
• Must independently recognize and evaluate situations for the level of urgency.
• Experience in providing a high level of customer service.
• Strong emotional intelligence and empathy.
• Excellent written and oral communication skills.
• Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the public.
• Must be detail oriented and accurate.
• Ability to multi-task and prioritize tasks.
• Displays an aptitude and willingness to learn new responsibilities.
• Willingly accepts feedback.
• Flexible and innovative.
• Ability to problem-solve and work independently.
• Displays a professional appearance.
• Dependable and reliable in achieving goals.
• Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.
• Familiarity with medical terminology and abbreviations.
• Proven ability to maintain confidentiality of sensitive information