Medical Assistant Consultant Lead

Company Description

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services and clinical pharmacists work together and coordinate efforts in a team based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Job Description

We are looking for a Medical Assistant Consultant Lead to join our family.

We offer:

• $21.50 to $28 per hr. 
• Monday to Friday – 8 am to 5 pm

Comprehensive Benefits Package including:

• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D, Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) 
• 8 Paid accrued Sick Days per year
• Retirement savings plans
• Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5% of your base salary each month    

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

A Day in the Life of a Medical Assistant Consultant Lead with Salud:

On a daily basis, the Medical Assistant Consultant Lead will assist contact center agents in attending to our patients' inquiries, giving understanding to medical terminology, and often taking over calls that require a higher understanding of patient ailments and treatments, including lab and imaging results. They also assist in coaching and mentoring agents to perform to a high standard when dealing with our patients, by listening to calls, grading them against quality guidelines, and coaching to areas of opportunity, being familiar with Salud contact center processes, and helping hold our agents accountable for their performance as a Salud employee.

Qualifications

What you need to be qualified for this job:

• Current Medical Assistant Certificate

 MA’s / MSA’s not certified/registered upon hire are required to complete the MA certification/registration testing within 3 months of hire. If an employee does not pass, they will be given an additional 3 months to retake the test.

All Medical Assistants must be certified within 6 months of hire and certification must be maintained throughout employment.

• MA’s without any formal MA training is required to have a current Certification/Registration as a MA.

Please Note:  This position REQUIRES a Medical Assistant (MA) Certification. A CNA certification is NOT equivalent to the MA certification and cannot be accepted for this position.

Education:

• High school diploma or equivalent required
• Successful completion of a formal MA training program, a minimum of 6 months in length, preferred.

Experience:

• Previous healthcare experience preferred but not required
• Bilingual English/Spanish preferred

The application window is anticipated to close by 9/30/25

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.  All your information will be kept confidential according to EEO guidelines.