Account Coordinator

Open position in Portsmouth, NH; Hybrid work schedule; 2 days in the office, 3 days working from home

Visa sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

Overview:

The Account Coordinator plays a critical support role within the client services team, ensuring the smooth execution of projects from initiation through completion. You will work closely with internal teams, account managers, project managers and clients to maintain project organization, timelines, and timely communication. The ideal candidate is highly detail-oriented, process-driven, and thrives in a fast-paced creative environment

Essential Duties and Responsibilities (Other duties may be assigned)

• Build and maintain Project Dashboards that consolidate key links, client and team information, deliverables, and milestones 
• Create and manage project folders on shared drives to ensure organized file structures and consistent version control 
• Translate project timelines into Workamajig, including task creation, scheduling, and deadline alignment ensuring clarity and accountability across departments
• Proactively update tasks in Workamajig and follow up with stakeholders for updates or adjustments
• Assign JIRA tickets to web developers, ensuring each ticket has a corresponding Workamajig task and that due dates and details are aligned across platforms
• Support Account Management team with monthly billing and revenue forecasting.
• Support leadership team with administration tasks such as scanning mail and depositing checks at the bank
• Work with account managers and project managers to track progress and update stakeholders regularly
• Perform content entry for new website builds, collaborating with the content and UX teams to ensure accuracy and proper formatting, and assist in Development QA by reviewing functionality, testing user experiences, and logging bugs or inconsistencies
• Attend and take detailed notes during internal and external calls, crafting meeting agendas, clearly documenting decisions, action items, and next steps, sharing notes with account managers for distribution, and occasionally leading client meetings and hosting virtual calls. 

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  At least one year of experience in a similar support or coordinator role, preferably within a creative, digital, or advertising agency.
• Strong organizational skills with impeccable attention to detail and the ability to manage multiple priorities at once.
• Excellent written and verbal communication skills.
• A proactive, solution-oriented mindset with a willingness to jump in wherever needed. 
• Basic understanding of web development and creative agency workflows is a plus. 

Nice to Have:

• Experience / familiarity with tools such as Workamajig, JIRA, Microsoft Office/Google Workspace, Slack, and Figma
• Knowledge of QA best practices and content management systems (CMS).
• Comfort with Agile/Scrum methodologies and cross-functional team structures. 

Education

• A bachelor's degree from a four-year college or university, with a degree or concentration in advertising, marketing, or communications preferred.

Why Saltwater?

We're not going to promise ping pong tables that nobody actually uses. What we will offer is interesting client work, a team that genuinely collaborates, and the chance to stay on the cutting edge of a field that's evolving faster than ever. We invest in learning, celebrate wins, and when something doesn't work, we figure out why and do better next time.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 2 days in the office, 3 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave