What are the responsibilities and job description for the Market Research and Insights Manager position at Salt River Project?
Requisition ID: 19853
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
Benefits
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
We are seeking a Manager, Market Research to join SRP’s Strategic Research & Insights (SRI) team. This role is a position responsible for managing, coaching, and developing a team of junior and senior market researchers while ensuring the delivery of high-quality primary and secondary research across the organization. The ideal candidate is a strong people manager and collaborative leader who can partner closely with internal stakeholders and external vendors. This role requires someone who can translate business needs into research direction, elevate team performance, and foster a culture of collaboration, accountability, and continuous learning.
What You'll Do
A bachelor's degree relevant to the assignment from an accredited institution is preferred.
Experience
Minimum 7 years of relevant experience required. In lieu of a degree, 11 years of relevant experience or an equivalent combination of education and experience totaling 11 years may be considered.
Additional Requirements And Qualifications
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
Drug/Alcohol Policy Statement
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
Benefits
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- Pension Plan (at no cost to the employee)
- 401(k) plan with employer matching
- Available your first day: Medical, vision, dental, and life insurance
- Over 200 hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
- Parental leave (up to 4 weeks) and adoption assistance
- Wellness programs (including access to a recreation and fitness facility)
- Short and long-term disability plans
- Tuition assistance for both undergraduate and graduate programs
- 10 Employee Resource Groups for career development, community service, and networking
We are seeking a Manager, Market Research to join SRP’s Strategic Research & Insights (SRI) team. This role is a position responsible for managing, coaching, and developing a team of junior and senior market researchers while ensuring the delivery of high-quality primary and secondary research across the organization. The ideal candidate is a strong people manager and collaborative leader who can partner closely with internal stakeholders and external vendors. This role requires someone who can translate business needs into research direction, elevate team performance, and foster a culture of collaboration, accountability, and continuous learning.
What You'll Do
- Manages 3-5 direct reports through performance feedback, mid-year/annual reviews, training, and development to deliver high‑quality primary and secondary research.
- Oversees team workload and resources, translating organizational direction into clear priorities, timelines, and research scope.
- Identifies and supports team training and development to strengthen current skills and build new capabilities needed in a rapidly changing utility industry. Coaches and mentors through regular one‑on‑ones, ongoing feedback, recognition, and disciplinary action when necessary.
- Reviews draft research deliverables, including written reports and slide decks, providing feedback to ensure clear insights, strong writing, and adherence to research best practices.
- Applies internal consulting skills including consultative listening, problem definition, scope negotiation, tradeoff assessment, and internal stakeholder expectation management.
- Partners with external research vendors, providing clear guidance, challenging assumptions, and ensuring deliverables meet quality and methodological standards.
- Demonstrates deep expertise in research methodologies, including market segmentation, customer experience, and voice of the customer tracking studies. In addition, familiarity, and experience with qualitative research methods (e.g., in-depth interviews, focus groups) is a plus.
- Maintains high standards of integrity and audit readiness through strong data governance and research management, delivering cost‑effective and timely research.
- Communicates complex information clearly and concisely to increase relevance and impact.
- Demonstrates a growth mindset in leadership and cross‑functional relationships, with an emphasis on learning, development, and continuous improvement.
- Supports and leads change management across the team and department.
A bachelor's degree relevant to the assignment from an accredited institution is preferred.
Experience
Minimum 7 years of relevant experience required. In lieu of a degree, 11 years of relevant experience or an equivalent combination of education and experience totaling 11 years may be considered.
Additional Requirements And Qualifications
- Brings 5 years of people‑management experience with a proven ability to lead, develop, and retain high‑performing teams through trust, accountability, and inclusive leadership.
- Leads with both technical and interpersonal excellence, recognizing that the how is just as important as the what; consistently upholds high standards for delivery and quality.
- Provides clear, consistent coaching and feedback; adept at conducting performance reviews, setting expectations, and supporting continuous growth and development.
- Models positive workplace behavior by fostering collaboration, mutual respect, and strong cross‑functional relationships to achieve shared goals.
- Champions a team‑first mindset, promoting collaboration, knowledge sharing, and collective accountability across the organization.
- Possesses deep expertise in qualitative and quantitative market research methodologies.
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
Drug/Alcohol Policy Statement
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.