What are the responsibilities and job description for the Data Engineer - Customer Analytics Team position at Salt River Project?
Requisition ID: 19330
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
Benefits
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
The Customer Analytics team is dedicated to empowering the Customer Services organization with actionable insights. The team analyzes data, identifies trends, and provides strategic recommendations to enhance customer satisfaction, optimize processes, and drive informed decision-making. The team's mission is to enable exceptional customer experiences through data-driven excellence.
In this role, you will work alongside other Data Engineers, Data Scientists, Analytics Developers, Business Analysts, and Application Developers. As a Data Engineer on this growing team, your role is to be an expert at understanding SRP's data and then use it to create meaningful models and solutions. You will create and support data models, data flows, virtual models, and algorithms, to solve interesting business problems for data analysts, data scientists, and business users. The successful candidate will be a sharp coder that can identify patterns in complex data, enjoys making information more accessible and easier to use for analytics, likes to think of clever ways to solve tricky data problems, and loves working with people.
What You'll Do
Desired Technical Skills:
A bachelor’s degree related to the assignment from an accredited institution is preferred.
Hybrid Workplace
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
Drug/Alcohol Policy Statement
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
Benefits
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- Pension Plan (at no cost to the employee)
- 401(k) plan with employer matching
- Available your first day: Medical, vision, dental, and life insurance
- Over 200 hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
- Parental leave (up to 4 weeks) and adoption assistance
- Wellness programs (including access to a recreation and fitness facility)
- Short and long-term disability plans
- Tuition assistance for both undergraduate and graduate programs
- 10 Employee Resource Groups for career development, community service, and networking
The Customer Analytics team is dedicated to empowering the Customer Services organization with actionable insights. The team analyzes data, identifies trends, and provides strategic recommendations to enhance customer satisfaction, optimize processes, and drive informed decision-making. The team's mission is to enable exceptional customer experiences through data-driven excellence.
In this role, you will work alongside other Data Engineers, Data Scientists, Analytics Developers, Business Analysts, and Application Developers. As a Data Engineer on this growing team, your role is to be an expert at understanding SRP's data and then use it to create meaningful models and solutions. You will create and support data models, data flows, virtual models, and algorithms, to solve interesting business problems for data analysts, data scientists, and business users. The successful candidate will be a sharp coder that can identify patterns in complex data, enjoys making information more accessible and easier to use for analytics, likes to think of clever ways to solve tricky data problems, and loves working with people.
What You'll Do
- Turn business requirements into technical requirements, data designs, models, and solutions.
- Find and understand the correct data sources for a given analysis.
- Create and maintain optimal data pipeline architecture.
- Assemble large, complex data sets that meet functional / non-functional business requirements.
- Build the data pipelines required for optimal extraction, transformation, and loading of data from a wide variety of data sources using modern techniques, platforms, and tools.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing dataflows for greater scalability, etc.
- Build analytics tools that utilize the data pipeline to provide actionable insights into customer experience, operational efficiency, and other key business performance metrics.
- Work with stakeholders to assist with data-related technical issues.
- Create data tools for analytics and data scientist team members that assist them in building and optimizing innovative solutions.
Desired Technical Skills:
- Prefer degree in Computer Sciences, Information Technology, Computer Engineering, Analytics, or related discipline
- Development/Query languages: SQL (T-SQL, PL/SQL, SnowSQL, etc.), Python
- Platforms/Tools: Snowflake, Microsoft Azure, Azure Data Factory, PowerBI, Dataiku, Legacy Databases (SQL Server, DB2, Oracle), SSIS, SSRS
- Knowledge of SAP and its data-related tools (Datasphere, Analytics Cloud, etc) is a plus
- Experience developing and/or maintaining: data models, ETL/ELT, queries, and data science models in a business analytics, data warehousing or business intelligence setting
- Able to translate business needs and data into models that support KPIs, visualizations, or interactive dashboards that influence behavior
- Experience with reporting and visualization tools
- Curiosity and passion about utilizing analytics and data to solve problems
- Willing to ask questions and challenge data accuracy and assumptions
- Creative in solution design to achieve impactful, highly functional and supportable solutions
- Excellent communication, and presentation skills for a variety of audiences from entry-level employees to executive staff
- Thrive in an active collaborative team environment
- For a Level 1 (Associate), a minimum of no previous years of experience to two years related experience is required (if no degree, four-six years of relevant experience or equivalent combination of education and related experience totaling four-six years).
- For a Level 2 (Journey), a minimum of two years of experience to four years related experience is required (if no degree, six-eight years of relevant experience or equivalent combination of education and related experience totaling six-eight years).
- For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).
A bachelor’s degree related to the assignment from an accredited institution is preferred.
Hybrid Workplace
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
Drug/Alcohol Policy Statement
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.
