What are the responsibilities and job description for the Banquet Captain position at Salt River Project?
Requisition ID: 19624
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
Benefits
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
This position is responsible for ensuring that his or her assigned events and activities are organized and executed providing a high-quality catering service for banquets, receptions and events to achieve customer satisfaction and retention. Responsible for directing staff, overseeing operations, and acting as liaisons between customers, catering team and other departments. Must be able to work all closing shifts that include food or bar and other shifts as needed.
What You'll Do
A high school diploma, GED, or equivalent is required.
Hybrid Workplace
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
Drug/Alcohol Policy Statement
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
Benefits
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- Pension Plan (at no cost to the employee)
- 401(k) plan with employer matching
- Available your first day: Medical, vision, dental, and life insurance
- Over 200 hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
- Parental leave (up to 4 weeks) and adoption assistance
- Wellness programs (including access to a recreation and fitness facility)
- Short and long-term disability plans
- Tuition assistance for both undergraduate and graduate programs
- 10 Employee Resource Groups for career development, community service, and networking
This position is responsible for ensuring that his or her assigned events and activities are organized and executed providing a high-quality catering service for banquets, receptions and events to achieve customer satisfaction and retention. Responsible for directing staff, overseeing operations, and acting as liaisons between customers, catering team and other departments. Must be able to work all closing shifts that include food or bar and other shifts as needed.
What You'll Do
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
- Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function and be able to give accurate descriptions.
- Served guests according to PERA’s standards in a friendly, courteous, and professional manner.
- Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.
- Maintain the banquet prep area in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
- Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
- Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.
- Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Perform other duties as requested by management.
- A high school diploma and minimum of 3 years’ experience in a banquet-related position
- Have a valid Maricopa County Food Handlers certification and an Arizona approved Title 4 Basic and Management certification or able to receive it within 7 days of being hired.
- Adhere to set timelines and communicate any changes to the Event Coordinator, kitchen staff, and service staff.
- Examine quality of food prior to distributing to event guests.
- Ability to assist bartender needs as needed.
- Ensure proper delivery and bussing of food and beverages items in a timely manner.
- Ability to provide quick decision making.
- Communicate with management in a timely manner regarding any event concerns that require additional guidance.
- Ensure proper guests’ departure.
- Ensure proper post-event breakdown and clean-up in a timely manner.
- Provide post event wrap up notes to event coordinator and Supervisor.
- At least 6 months of server experience
- Food Handler and Alcohol Server Certifications as required by State and City.
- Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- You are comfortable working in both indoor and occasional outdoor environments.
- Must be able to show initiative, including anticipating guest or operational needs.
A high school diploma, GED, or equivalent is required.
Hybrid Workplace
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
Drug/Alcohol Policy Statement
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement
Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.