LINUX Server Specialist II

Under general supervision of the Server Operations Manager and a Senior Server Specialist this role performs server configuration, administration and maintenance duties for the SRPMIC.  This job class is treated as FLSA Exempt and TERM-LIMITED. 

Essential Functions: Essential functions may vary among positions and may include the following tasks and other characteristics.  This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

1. Mentoring: Mentors junior staff and other team members to develop server-related technical and customer service skills. 

2. Server Maintenance: Administers and maintains a variety of Linux and Windows Servers in an enterprise environment to include physical and virtual servers.  Responsibilities include, but are not limited to the following:

• Configures and deploys servers onto bare metal and virtualized platforms.
• Configures systems utilizing Bash, PowerShell, Python and Ansible.
• Maintains and monitors backups, security policies and virus protection. 
• Detects, analyzes, diagnoses and resolves problems with server hardware/software solutions.
• Provides support where needed for incident resolution and root cause analysis.
• Documents OS and application installation and configuration steps.
• Ensures an accurate inventory and solution diagram exists for all hardware/software solutions.

3. DevOps: Manages containerization platforms in local and hybrid environments using industry standard tools and practices.

• Deploys and configures servers and clusters supporting containerized workloads 
• Creates well documented scripts, configuration files, YAML code, etc.
• Supports the ideas and principles of infrastructure as code
• Collaborates with development and operations teams to manage CI/CD pipelines
• Maintains access controls, data protection measures and security patching
• Proactively monitors system health and performance to ensure high availability of applications
• Collaborates across teams to resolve issues promptly and provide improvements as needed
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4. Enterprise Services: Supports enterprise services including, but not limited to, Active Directory, DNS, PKI, DHCP, IPAM, Email and Document Storage.

• Supports Active Directory administration such as account maintenance, group policy management, etc.
• Generates certificate requests and applies them as needed
• Manages DNS records such as A, CNAME, delegation and other entries
• Adds and removes DHCP reservations, creates and modifies scope
• Verifies and Reserves addresses in SolarWinds IPAM
• Verifies, configures and modifies user accounts for email
• Manages Email subsystems for communication and alerting 

5. Configuration Management: Maintains an accurate inventory of computer systems, servers and software to ensure a consistent state in patch levels and software versions to meet Security and Vendor recommendations

• Automates deployment throughout the overall lifecycle of servers.
• Performs regular patching of systems to comply with security compliance and vendor recommendations.
• Develops, maintains and implements reports needed to ensure compliance.
• Manages server antivirus deployment and monitors activity reports. 
• Develops and follows industry standard OS hardening practices
• Troubleshoots issues as encountered and/or reported.

6. Monitoring: Manage system alerts and use tools to monitor server performance.

• Deploys monitoring tools and agents and configure alerts as necessary
• Monitors email or text alerts that would indicate problems requiring immediate response.
• Performs administrative tasks, maintenance plans, application support as remediation

7. On Call: Will be required to participate in a rotating on-call after-hours work schedule. 

• On-call rotation is weekly, Monday PM through Monday AM. Responsible for supporting both Server and Network solutions, after hours, escalating to senior technical staff as needed.  
• Respond to off-hours alerts from automated systems, and requests for help from other IT teams, including coming on-site to resolve issues, if required.  

8. Documentation: Creates and reviews documentation as needed, such as:

• Standard Operating Procedure (SOP) and System Operation Guides (SOG)
• ServiceNow Knowledge Base articles or training material for other staff member use.
• Proficient using Microsoft Outlook/Exchange for email, calendars and contacts
• Reviews quotes from vendors and ensures accuracy and completeness and writes recommendations for senior staff review of products and solutions.

9. Miscellaneous: Performs other IT job related tasks as assigned by the Senior Server staff, Infrastructure Manager, Assistant IT Director (Infrastructure & Operations) or IT Director. 

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, ordinances, customs and traditions of the SRPMIC.
• Knowledge of current Linux and other Network Operating Systems (Red Hat Linux Preferred)
• Knowledge of container orchestration tools.
• Knowledge of CI/CD tools and processes.
• Knowledge of infrastructure automation and configuration management tools.
• Knowledge of scripting languages.
• Knowledge of technical writing principles and practices.
• Knowledge of IT server/network foundations, and best practices.
• Knowledge of VMware vSphere, Microsoft Exchange, Microsoft Active Directory, DHCP and DNS.
• Knowledge of the Microsoft 365 suite of products including Teams, OneDrive, Intune and other cloud services.

• Skill interfacing at all staff levels and providing effective verbal and written communication.
• Skill managing small to medium server/network projects.
• Skill to effectively analyze and solve problems.

• Ability to diagnose and respond to infrastructure issues in an accurate, timely and thorough manner.
• Ability to effectively manage simultaneous infrastructure issues.
• Ability to effectively manage server related change and requirements gathering.
• Ability to analyze and interpret data.
• Ability to communicate verbally and in writing in a clear and straightforward manner.
• Ability to handle multiple projects and tasks.
• Ability to perform duties in a very fast-paced environment and ability to learn new technology.
• Ability to prioritize and organize effectively.
• Ability to work independently as well as with a team.

A bachelor’s degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Engineering or related discipline is preferred.

Experience:

• Four (4) years of years’ experience in the following required:
• Working in IT, professional services, and/or customer support organizations including hands-on experience in server implementation, monitoring, managing, troubleshooting and reporting.
• Direct work experience in administration of modern Linux and Windows servers supporting networked clients in a distributed environment.  
• Two (2) years demonstrated experience performing the following tasks required:
• Hands-on work with RedHat or other Linux, system/server deployments, maintenance, patching and advanced troubleshooting
• Managing infrastructure utilizing Ansible, Terraform and Kubernetes
• Experience managing diverse services including Active Directory, Group Policy, Exchange, VMWare, IIS, DNS, DHCP, WINS.
• Management of Windows Active Directory domains, users, groups, policies, logon scripts and profiles.
• Providing Level II support of infrastructure issues.

Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

Underfill Eligibility: An enrolled Community Member that closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

• May be required to work beyond normal work hours including nights, weekends and holidays.
• May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License and State Certification (ADOG).
• Must possess and maintain a valid Arizona Driver’s License. 
• All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the “Community Code of Ordinances”, Chapter 11 “Minors”, Article X. “Investigation of Persons Working with Children”, random drug testing and completion of a background check every five (5) years. 

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. 

 

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

 

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods: 

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date. 

The IHS/BIA Form-4432 is not accepted. 

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Salary : $101,064 - $141,491