What are the responsibilities and job description for the Customer Service Representative position at Salt River Electric Coop., Corp.?
Customer Service Representative
Salt River Electric is seeking to hire an energetic and professional individual for the classification of Customer Service Representative (CSR). As a Customer Service Representative, you will serve as the primary contact point for Salt River members, providing them with prompt and efficient service. Daily duties of a CSR include:
· Accurately processing and accepting member payments
· Assisting members with account questions
· Maintaining and balancing a cash drawer
· Handling service connections, transfers and disconnections
· Maintaining accurate member account information and records
CSRs are also expected to explain billing information and cooperative programs to members, work in collaboration with other departments to resolve members needs and service requests, as well as support and communicate information to members during outages and other emergency situations.
All candidates must have strong interpersonal and verbal communication skills, and must be able to multi-task and work well with fellow employees in a very busy work environment. A knowledge of office equipment and experience in an office environment is preferred but not required.
This is a Monday through Friday positions, 8am to 5pm. Overtime may be required during major events, with assistance expected during major outages. Benefits include medical, dental, life insurance, 401(k), deferred pension plan, with 11 paid holidays throughout the year.
High school diploma or equivalent is required. Must be able to pass the pre-employment drug and alcohol test. Applications may be completed or downloaded online at srelectric.com/job-opportunities. Applications and summary of qualifications should be emailed to jobs@srelectric.com with the subject line stating the position applied for.
Physical applications can be obtained at Salt River Electric offices in Bardstown, Shepherdsville, Springfield and Taylorsville, and can be mailed to: Human Resources, Salt River Electric, PO Box 609, Bardstown, KY 40004. Applications must be received by end of the day July 6th, 2026.
EOE M/F/Vet/Disability.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Application Question(s):
- Do you have a valid driver's license?
- Have you worked in an office environment with direct customer interaction?
- Are you able to handle multiple responsibilities at the same time, such as answering a phone, talking to in person customers, and processing payments.
- Have you completed the online application at https://srelectric.com/job-opportunities
- Do you have any experience handling cash, processing payments, or balancing a cash drawer.
Education:
- High school or equivalent (Required)
Work Location: In person