What are the responsibilities and job description for the Construction Dispatcher / Customer Service & Lead Coordinator position at Salt & Pepper Design and Construction?
Job Type: Full-time
Schedule & Compensation:
- Monday – Friday
- 9:00 AM – 5:30 PM
- $20-$24/hourly
About Us
We are a growing construction company specializing in new home construction, additions, remodels, renovations, and residential construction services. We are looking for a highly organized, customer-focused Construction Dispatcher and Lead Coordinator to be the first point of contact for our clients.
If you have experience in construction, enjoy talking with customers, and thrive in a fast-paced office environment, we'd love to hear from you.
Responsibilities
- Answer incoming phone calls professionally and provide exceptional customer service.
- Schedule appointments and coordinate calendars for estimators and project managers.
- Respond promptly to inquiries from potential customers.
- Manage and monitor all lead sources and lead generation platforms.
- Follow up with potential clients to convert leads into scheduled appointments.
- Maintain accurate customer records and update CRM/lead management systems.
- Communicate effectively with homeowners regarding projects and scheduling.
- Coordinate with the construction team to ensure smooth communication.
- Assist with administrative tasks as needed.
Qualifications
- Minimum of 2 years of customer service experience in a phone-based role.
- Previous dispatching, scheduling, or office administration experience preferred.
- Construction industry experience is required.
- Strong understanding of:
- New home construction
- Home additions
- Remodeling
- Renovations
- Residential construction processes
- Experience managing online lead sources and CRM systems.
- Comfortable handling a high volume of phone calls.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient with Microsoft Office and computer software.
- Ability to close leads by building rapport and scheduling appointments.
Pay: $20.00 - $24.00 per hour
Benefits:
- Paid time off
Application Question(s):
- Do you have at least 2 years of Customer service/phone experience?
- Do you have at least 2 years of construction industry experience?
Work Location: In person
Salary : $20 - $24