Outreach Assistant

General Overview:

The Outreach Assistant position is the first employee SALT guests interact with. Outreach Assistants assists with all tasks involved with providing direct services to our clients. This includes setting up, preparing, initiating, operating, maintaining, and breaking down the mobile drop-in center throughout the various locations for the homeless. The Outreach Assistants record all outreach data by inputting it into SALT systems. Responsibilities may include assisting with volunteer management, and processing in-kind donations.

Responsibilities and Duties:

Outreach and Support:

• Perform all outreach services to include registration, mail, laundry, showers, charging stations, clothing, hygiene products, etc.
• Build trusting relationships with homeless individuals, offering empathy, compassion, and non-judgmental support.
• Assist with preparing supplies for outreach events at different locations.
• Assist in food/supply distribution, handing out clothing (socks, underwear, shoes, etc.), creating snack bags, and distributing hygiene items (deodorant, lotion, shampoo, conditioner, etc.).
• Adhere to all policies and procedures when delivering services and resources to the unsheltered.
• Assist with guiding, directing, and creating relationships with volunteers.
• Ensure cleanliness of Outreach office and designated areas of building

Data Entry:

• Accurately input data of each person experiencing homelessness to track impact in the SALT system.
• Ensure that all clients fill out waivers and other paperwork when necessary.

Customer Service:

• Provide exceptional customer service and ensure a positive experience for all guests
• Show a high level of emotional intelligence.
• Understand and practice reflective listening.

Resource Management:

• Be a good steward of outreach supplies and report low inventory to Director of Outreach Services
• Maintain supplies needed for the shower trailer, laundry trailer, registration room, etc. and replenish for the next outreach day.
• Process in-kind donations as directed by the Director of Outreach Services

Requirements

• Strong problem solving and interpersonal skills
• Empathy, compassion, and cultural sensitivity are essential traits for success in this role
• Organized, accurate, thorough, detail-oriented, and able to monitor work for quality
• Excellent communication skills, including active listening and conflict resolution
• Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members
• Proficiency in crisis intervention techniques
• Proficiency with MS Office Suite and Google docs

Preferences

• Experience in working with the homeless and/or in customer service related fields

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to stand, walk, run and patrol for extended periods
• Must hear and see well (either naturally or with correction)
• Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead
• A considerable amount of time making repetitive motions
• Work in a fast-paced environment with frequent interactions with customers
• Ability to function with frequent temperature changes between indoors and out
• Work in various weather conditions, including heat, cold, and rain
• Stand and walk continuously for up to 8-10 hours during a shift while providing customer care
• Considerable amount of time using a telephone and/or computer
• Sit at a desk and use a computer for extended periods to perform data entry and

Administrative tasks

• Answer phone calls and communicate with colleagues and clients verbally throughout the day
• Use hands and fingers for typing and operating office equipment, such as printers and scanners
• Use hands and fingers for precise mouse movements and keyboard shortcuts
• Review and analyze printed materials for accuracy and quality
• Attend meetings and collaborate with team members in various office settings
• Collaborate with colleagues and communicate professionally in person and via email
• Sit at a workstation and use a computer to respond to customer inquiries and resolve issues
• Use a headset to communicate with customers over the phone for extended periods
• Navigate between multiple software systems to access customer information
• Occasionally stand and walk within the office to consult with supervisors or assist colleague
• Attend meetings and collaborate with team members when needed

EEO Statement

SALT Outreach, Inc. provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of any type

without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or expression, or

any other characteristic protected by federal, state or local laws.

Drug-Free Workplace Program Statement

SALT Outreach, Inc. is dedicated to maintaining a safe and drug-free workplace. We

strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized

controlled substances on our premises or during work hours and prohibits team members and volunteers from reporting to work, working or being present on company premises while under the influence of alcohol, illegal drugs or other unauthorized substances, or with measurable quantities of alcohol, illegal drugs or other unauthorized substances present in the body. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15