Weekend Am Restaurant Host

Welcome to the team! As part of Salt Lake Marriott City Center, our goal is to drive the highest standards of food and beverage quality, service and marketing to maximize profits and ensure an outstanding guest experience. Associates are chosen for this position because of their ability to build and maintain excellent rapport with our guests with a courteous manner while professionally selling and serving food and beverages. Associates in this position must have the passion and vision to be fully engaged in creating a safe and positive work environment for all associates and to not just meet, but exceed guest expectations in an ever-changing environment.

DAILY RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS

We are looking for a motivated AM Host to Greet and seat guests. Duties of the AM Host include Greet and seat guests, following established standards for method and timing. Create and utilize wait lists as needed, following established standards for method and timing.

• Answer telephone following established standards for method and timing.
• Take guest dining reservations correctly and completely according to established policies and procedures.
• Monitors reservations weekly. Checks for high volumes, large parties, special event reservations and special event days. Obtain list of arrivals with meal packages to ensure guests have proper reservations/menus notations. Alerts management of potential issues.
• Ensure the security of guest and associate personal information.
• Be aware of the “service cycle” Steps of Service for each meal period and alert supervisor or manager with issues.

The ideal candidate should have Read

• write and speak fluent English
• Team Player
• Carrying/lifting items up to 35 lbs
• Bending/stooping frequently.

. If you have previous experience in customer service, we’d like to meet you. Ultimately, a successful AM Host will provide outstanding guest experience build and maintain excellent rapport with our guests with a courteous manner while professionally selling and serving food and beverages.

Responsibilities:

Handle any guest inquiries and complaints professionally with quick resolution making the best decision possible with the effort, knowledge, and experience necessary within the policies of the hotel and restaurant, always fulfilling and striving to achieve 100% guest satisfaction.

Requirements:

• Must be organized and able to handle multiple tasks. Must have excellent communication skills.
• Ability to memorize guest orders
• Service experience.

Nice to Have:

• Bilingual in Spanish and English

EQUIPMENT USED
Point of Sale (POS) System, Coffee Machine, Espresso/cappuccino machine, bread ovens, cleaning chemicals, vacuum cleaner, sharp knives for cutting fruit, bread, etc., wine openers, reservations computer, telephone

UNIFORM STANDARDS
Business casual, clean and pressed. Polished slip resistant shoes in good repair. Hosiery required for females when legs are visible. Adhere to appearance standards for visible tattoos, piercing, watches, and other jewelry. Demonstrate proper hygiene. All jobs require employees to following grooming and appearance standards as they are addressed in the Associate Handbook.

REFERENCES FOR TRAINING
Secret Shopper Guideline, Marriott International Standards and Inspection Guidelines.

TIPS

Serve Safe

POS Manual

• Hotel Associate Handbook
• Hotel Recipe Book

Benefits

• Free meal on shift
• Hotel discounts after probationary period
• Health and Dental Insurance
• 401K
• Close to multiple bus stops and the TRAX station
• free underground parking

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $16