Systems Engineer

Overview

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care.

Position Summary

The Systems Engineer is responsible for designing, implementing, and maintaining the organization’s IT infrastructure while providing advanced technical support. This role will dedicate approximately 25-30% of time to local IT technician support for a large dental practice and occasionally perform Tier 2-3 service desk support for escalated issues. Reporting to the IT Engineering Manager, the IT Systems Engineer ensures system reliability, security, and performance across a multi-site Dental Support Organization (DSO).

Responsibilities

• Infrastructure Engineering
• Deploy, configure, and maintain servers, storage, networking, and cloud services (Azure or similar).
• Manage Active Directory, Group Policy, DNS, DHCP, and identity integrations.
• Implement and monitor backup, disaster recovery, and business continuity solutions.
• Ensure compliance with security standards and best practices (HIPAA, SOC 2).
  
  

• Local IT Support (25-30%)
• Provide hands-on technical support for a large dental practice, including workstations, printers, imaging devices, and network connectivity.
• Troubleshoot and resolve hardware/software issues promptly to minimize downtime.
• Assist with onboarding and offboarding of local staff, ensuring proper access and device setup.
  
  

• Tier 2-3 Service Desk Support
• Respond to escalated tickets from Tier 1 support; diagnose and resolve complex technical issues.
• Document solutions and contribute to knowledge base for recurring issues.
• Collaborate with application teams for integrated troubleshooting (PMS, imaging, ancillary systems).
  
  

• System Monitoring & Optimization
• Monitor system performance and capacity; implement improvements for scalability and reliability.
• Maintain patching schedules and update management for servers and endpoints.
• Support network security measures, including firewalls, VPNs, and endpoint protection.
  
  

• Project Support
• Assist with IT infrastructure projects, including new site setups, migrations, and technology upgrades.
• Participate in planning and execution of PMS and ancillary application deployments from a systems perspective.
  

Qualifications

• 5 years of experience in IT systems engineering or administration
• Bachelor’s degree in information technology, computer science, or related field; equivalent experience considered
• Strong knowledge of Windows Server, Active Directory, networking (LAN/WAN), and virtualization (VMware/Hyper-V)
• Experience with cloud platforms (Azure, AWS) and hybrid environments
• Ability to provide hands-on technical support and resolve escalated issues
• Excellent troubleshooting, documentation, and communication skills
• Detail orientated and comfortable working a fast-paced office environment
• Excellent oral communication and strong interpersonal skills
• Desire and ability to learn new skills and be a team player
• Ability to act with integrity, professionalism, and confidentiality
  
  

Preferred Experience

• Previous experience supporting doctors offices and/or dental practices
• Certifications: Microsoft Certified: Azure Administrator, CompTIA Network /Security , VMware VCP, or similar
• Familiarity with dental PMS platforms (Denticon, Cloud 9, DSN Cloud) and imaging systems strongly preferred
• Experience with ITIL processes and ticketing systems (ServiceNow, ZenDesk, etc.)
• Knowledge of HIPAA compliance and healthcare IT standards
  
  

Physical Requirements

• The following physical demands would apply to this job up to 40% of the time: Ability to lift, carry, or pull or push 25 lbs. Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
  
  

SALT Dental Partners offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off in order to attract, develop, and retain our employees.

SALT Dental Partners offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

Recruiting firms may not submit candidate resumes via email. Recruiters are directed to contact one of our Talent Acquisition representatives regarding our current vacancies.

For more information on our career opportunities and benefits, please connect with us at recruiting@saltdentalpartners.com.