What are the responsibilities and job description for the Dental Office Coordinator position at Salt Creek Dental?
```Job Overview```As a Front Desk Coordinator, you will be solely responsible for overseeing the daily operations of the front desk area. You will play a crucial role in providing exceptional customer service skills to our patients and act as a liaison, as the first person who patients interact with, ensuring smooth communication and coordination between the patients and dentist, hygienists, and staff for our 3-operatory office. This is a key position that requires strong organizational skills, attention to detail, and the ability to multitask in a small dental office environment.```Responsibilities```- Greet and welcome guests in a friendly and professional manner and verify/update billing address, insurance benefit plan, and preferred method of contact.- Manage all incoming calls, voicemail, and e-mail correspondence, answering telephones with a smile.-Create productive provider schedules based on daily production goals, managing recare system and unscheduled tx.-Estimate available insurance benefits for diagnosed treatment and providing accurate estimates on co-pays.-Offer financial options to convert dental treatment plans into scheduled appointments and generate production for the office.-Verify diagnosed treatment on the patient’s treatment planning module as entered by clinical staff at the time of diagnosis.-Collect payments and co-payments from patients, following up on overdue accounts and collections.-Batch and process insurance claims daily with all necessary attachments and follow-up on outstanding claims and insurance correspondence.-Receive and process insurance payments and EOBs, and balance patient and family ledgers accordingly.-Provide end-of-day daysheet and reports-Follow-up on Accounts Receivables to collect outstanding payments and follow-up on insurance claims that are aging, have yet to be processed, and insurance denials.```Skills```To excel in this role, you should possess the following skills:- Strong computer literacy, including solid Dentrix experience to be able to run reports- Excellent communication skills, both verbal and written- Exceptional organizational skills with the ability to prioritize multiple tasks effectively- Attention to detail for accurate record keeping and proofreading documents- Previous dental experience as a front desk and insurance coordinator.- Ability to remain calm under pressure and handle difficult situations with professionalism- Strong problem-solving skills to address patient complaints or issues promptlyWorking hours are typically:4 Hours on Mondays.8:00AM to 4:30PM Tuesday-Thursdays8:00AM to 4:00PM FridaysIf you are someone who holds yourself to the highest standard of integrity, thrives on being exceptionally organized, genuinely enjoys connecting with patients, embraces technology to work smarter not harder, and brings dependability and positive energy to everything you do - we would love to have you on our team. Join our team and help create a welcoming environment for our amazing patients. Apply today!Skills:General PracticeBilingualBillingClaims/AppealsCross-trained (Front/Back Office)InsuranceManagement ExperienceMarketingPPOSchedulingSocial MediaTreatment PlanningDentrixSpanishBenefits:DentalPTOBonusesCompensation:$23-$29/hour
Salary : $23 - $29