What are the responsibilities and job description for the Commercial Account Representative position at Salt Air, Inc.?
Company Description
Salt Air, Inc. is a mechanical contractor specializing in Variable Refrigerant, Make-Up Air, and Pool Dehumidification Systems. Known for delivering quality and innovative climate solutions, the company provides tailored services to meet unique client needs. With a focus on efficiency and reliability, Salt Air, Inc. serves a diverse clientele with outstanding products and services. The company is dedicated to excellence and customer satisfaction, making it a trusted choice in the mechanical contracting industry.
Role Description
This is a full-time on-site role based in Wilmington, NC, for a Commercial Account Representative. The primary responsibilities include managing HVAC equipment records, managing client accounts, ensuring customer satisfaction, and building long-term relationships to aid in customer retention. The role involves addressing client inquiries, providing efficient support, and effectively communicating with internal teams. The individual will contribute to the growth of the business by nurturing existing customer relationships and identifying opportunities for improvement.
Qualifications
- Strong skills in Customer Retention and Account Management to build and maintain long-term client relationships.
- Excellent Communication and Customer Service abilities to address client needs and ensure a positive customer experience.
- An understanding of Insurance processes and documentation is highly desirable.
- Proven ability to work collaboratively and resolve client concerns effectively and professionally.
- Relevant work experience in customer-facing roles is a plus.
- Ability to climb ladders for building access.
- Lift 25lbs