Front Desk Receptionist

Job Title: Director of Hospitality

Location: ŌDE - 64 East Broad Street Hopewell NJ 08530

About ŌDE:

ŌDE is a vibrant salon in the heart of Hopewell, NJ, dedicated to providing elevated hair services in a welcoming and memorable environment. We pride ourselves on our commitment to creativity, quality, and a client-centric approach that redefines the traditional salon experience — aiming not just to meet, but to exceed guest expectations.

About the Role:

ŌDE is seeking a passionate and highly organized Director of Hospitality to lead the front-of-house experience and serve as a key ambassador of our brand. This role is ideal for someone who thrives in a client-facing, fast-paced environment and is excited to shape a guest experience that feels personal, seamless, and elevated. From managing day-to-day front desk operations to anticipating client needs and supporting broader brand initiatives, the Director of Hospitality plays a vital role in ensuring every client encounter reflects the warmth, professionalism, and creativity that are at the heart of ŌDE. This role goes beyond the front desk — it's a chance to lead with hospitality, shape strategic growth, and help build something truly exceptional.

Responsibilities:

Front Desk Management: Oversee and manage all front desk operations, ensuring smooth and efficient client flow.

• Implement efficient booking procedures
• Answer phones, emails, and booking requests promptly and professionally to the ŌDE standard
• Manage point-of-sale (POS) system, process payments accurately, returns, gift card sales and billing inquiries
• Oversee scheduling to ensure client services are booked accurately
• Maintain a clean, organized, and welcoming reception area and client facing areas (Lounge, Retail shelves, Client bathroom)
• Maintain a deep knowledge of all services and retail offerings to confidently educate and upsell clients
• Actively monitor and manage the waitlist daily, working to fill last-minute openings and maximize scheduling
• Take detailed client notes when necessary

Client Experience & Communication: We believe that the front desk is not just a point of contact-it is the command center of the entire guest experience and an opportunity to deliver client experiences that set ŌDE apart.

• Greet clients warmly and serve as their first and final point of contact
• Anticipate Guest needs and proactively address them, going above and beyond to ensure their satisfaction
• Build authentic relationships with clients to create and maintain loyalty, trust and a customized experience
• Suggest product recommendations
• Handle client inquires, feedback, and complaints professionally and efficiently, striving for resolution and silent satisfaction

Sales & Strategic Support: Create opportunities for income and brand advancement in ways that extend beyond our day to day hair service revenue

• Monitoring service flow ( clients running late/ stylists running late/early)
• Help identify and solve scheduling gaps, client patterns, or service bottlenecks
• Communicate clearly with stylists and leadership daily about scheduling changes
• Communicate with owners about client feedback and possible improvements
• Gather client feedback and utilize it to continuously enhance the overall guest experience
• Collaborate with the team to support promotions and seasonal initiatives

Inventory:Effective inventory management ensures the salon runs smoothly by maintaining product availability, reducing waste, and supporting consistent, high-quality service delivery.

• Manage retail inventory
• Ordering retail offerings, and checking in all deliveries
• Ensure retail shelves are stocked, clean, and merchandised beautifully

Ideal Candidate: The ideal candidate will be a natural leader with a passion for hospitality, a keen eye for detail, a creative mindset, and proven ability to think outside the box to delight and engage our clientele, while also identifying and capitalizing on unique opportunities for growth.

• Has previous experience in a hospitality-focused role
• Experienced in managing front desk operations
• Demonstrates strong critical thinking and problem-solving skills
• Excellent communication and interpersonal abilities
• Highly organized with strong attention to detail
• Deep understanding of exceptional guest service principles and a genuine passion for creating positive, memorable experiences
• Able to quickly learn and become proficient in relevant software and technology
• Creative and solution-oriented
• Comfortable working independently and collaboratively within a team
• Contributes to a high-energy, creative work environment
• Passionate about the beauty and fashion industry and stays up-to-date on evolving trends
• Skilled in or comfortable with social media platforms and content creation

What We Offer:

• A supportive growth-focused culture
• Product and service discounts
• 401k
• Vacation Time – Two weeks unpaid; one work week paid after one year
• Paid Holidays – Thanksgiving, Christmas, New Year's Day, Memorial Day, Independence Day, and Labor Day

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Employee discount

Work Location: In person

Salary : $18 - $23