What are the responsibilities and job description for the Salon Coordinator position at Salon De Cinzia?
Benefits:
The Salon Coordinator assists management run the day to day business of the salon, specifically, but not limited to, guest scheduling of appointments, guests checking in/out for services and/or retail sales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing to and promoting overall salon safety, quality guest services while working in a harmonious and tidy work environment with a wide variety of personality types. The Salon Coordinator performs the daily salon operations in accordance with the policies and procedures set forth by salon management and ownership.
Duties & Responsibilities
- 401(k)
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
The Salon Coordinator assists management run the day to day business of the salon, specifically, but not limited to, guest scheduling of appointments, guests checking in/out for services and/or retail sales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing to and promoting overall salon safety, quality guest services while working in a harmonious and tidy work environment with a wide variety of personality types. The Salon Coordinator performs the daily salon operations in accordance with the policies and procedures set forth by salon management and ownership.
Duties & Responsibilities
- Adhere to and assist in the implementation of salon's front desk duties as per company policy and procedures.
- Assists the manager in daily operations while possesing the ability to effectively run the daily operations in the absence of management.
- Provide a high standard of customer service to both internal and external clients (employees and guests) with an utmost, above and beyond cordial approach.
- Manage multiple telephone calls, schedule accurate appointments, and cashing out of clients throughout your shift.
- Exceptional understanding of all retail products and salon services offered to better assist guest inquiries and help increase retail dollar sales per ticket.
- Assist in salons inventory procedures as directed by management.
- Maintain salon appearance and image including cleaning salon retail, front desk, and other highly visible salon areas.
- Ability to resolve conflict professionally and diplomatically.
- Accept responsibility for receipts during shift by following established cash management procedures.
- Support and promote salon promotional programs & sales.
- Interact with and maintain a harmonious, positive, and professional attitude with guests and staff at all times, refraining from personal socializing.
- Any other duties deemed necessary by salon manager and owner.
- Strong organizational and detail oriented skills.
- Excellent people and customer service skills, promoting employee and guest safety.
- Exceptional phone etiquette.
- Project a professional and fashion forward image in accordance with company dress code.
- Strong knowledge of all servicing/retail products and promotional program salon offers.
- Honed computer knowledge and skills.
- Ability to multi-task and work in a demanding, fast paced environment.
- Possess a strong work ethic.
- Ability to be a "team player" and project positive energy with a "yes, can do" approach.
- Ability to work the required, agreed upon schedule which may include days/nights/weekends/holidays, and special events.
- Take direction well with an eagerness to learn and excel in position.
- Must be able to stand for long periods of time.
- May have to work on the computer for lengthy periods of time.