Operations Manager

PURPOSE OF THIS ROLE

The Operations Manager is the on-the-ground presence that keeps Salon 809's three corporate locations running day to day. This person floats between Bowie, Hyattsville, and Waldorf — wherever they are needed most — handling purchasing, supply management, hiring support, client escalations, staff issues, and location logistics. This role exists so the Director of Operations can lead at a higher level without being pulled into location-level details. The Operations Manager is trusted, resourceful, and executes with authority within clearly defined boundaries.

CORE RESPONSIBILITIES

Purchasing and Supply Management

• Own day-to-day purchasing for all three salon locations — supplies, products, and consumables
• Place orders independently within spending guidelines set by the Director of Operations
• Track inventory levels at each location and reorder before stock runs critically low
• Source new suppliers when needed and present options to the Director of Operations for approval
• Maintain accurate purchasing records and submit weekly spend reports to the Director of Operations
• Never exceed purchasing authority thresholds without Director approval — escalate large or unusual orders

Hiring Support

• Assist the Director of Operations in the hiring process for location-level positions
• Post approved job listings, screen applications, and schedule interviews
• Conduct first-round interviews and provide a written recommendation to the Director of Operations
• Never extend a job offer independently — all offers require Director of Operations approval before delivery
• Coordinate new hire paperwork logistics and prepare the location for their first day

Opening and Closing Procedures

• Execute or supervise opening and closing checklists at assigned locations
• Ensure all locations are guest-ready before doors open — clean, stocked, and set to standard
• Secure locations at closing and verify end-of-day reconciliation is completed
• Report any facility, equipment, or safety issues to the Director of Operations immediately

Staff Issues and HR Support

• Serve as the first point of contact for staff conflicts, policy questions, and behavioral issues at the location level
• Document all staff incidents accurately, completely, and in real time
• Escalate unresolved conflicts and HR matters to the Director of Operations with full written documentation
• Never issue formal discipline or terminate a team member independently — always escalate with a recommendation

Client Escalations and Experience Protection

• Handle client complaints and service recovery situations with professionalism and calm urgency
• Resolve issues at the lowest level possible without unnecessary escalation to leadership
• Document all client complaints in Zenoti and report recurring patterns to the Director of Operations weekly
• Protect the Salon 809 experience — a client handled with grace is a client retained

Location Coordination

• Float between all three salon locations based on weekly priority set by the Director of Operations
• Serve as the communication bridge between location-level staff and the Director of Operations
• Support scheduling logistics when gaps or last-minute conflicts arise at any location
• Keep the Director of Operations informed — no surprises

SPENDING AUTHORITY GUIDELINES

The Operations Manager is authorized to make purchasing decisions within the following structure:

• Routine supply restocking up to $500 per order — no approval needed
• Single purchases between $500 and $1,500 — notify Director of Operations before placing
• Any purchase over $1,500 — Director of Operations approval required before order is placed
• New vendor relationships — always require Director of Operations approval regardless of amount

WHAT SUCCESS LOOKS LIKE AT 90 DAYS

• All three locations consistently stocked — no location runs out of critical supplies
• Purchasing records are clean, organized, and submitted weekly without being requested
• Client complaints resolved at location level — escalations to Director decreasing over time
• Hiring pipeline moving efficiently — applications screened and interviews scheduled within 48 hours of posting
• Director of Operations spends measurably less time on location-level logistics

WHAT THIS ROLE DOES NOT OWN

• Final hiring decisions or job offer extensions — owned by Director of Operations
• Major vendor contract negotiations — owned by Director of Operations
• Payroll processing or bank deposits — owned by Director of Operations
• Employee onboarding and training — owned by Director of Operations
• Termination or final disciplinary decisions — owned by Director of Operations and CEO
• Marketing, social media, or client promotions — owned by Sales & Marketing Manager
• Laundromat operations — owned by Director of Operations

WHO WE ARE LOOKING FOR

• 2 years of experience in a multi-location service, retail, or hospitality environment
• Purchasing or supply chain experience — you know how to manage a vendor and keep shelves stocked
• Comfortable handling difficult client and staff conversations with confidence and professionalism
• Highly organized, self-directed, and accountable — you manage up, not down
• Bilingual in Spanish and English strongly preferred
• Reliable personal transportation to float between locations in the DC-Maryland area
• Salon or beauty industry experience is a plus — not required

COMPENSATION

Hourly or salary commensurate with experience. Full-time position. Performance review at 90 days.

Job Types: Full-time, Temporary, Contract

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you aware this is a hair salon?
• Are you available on Weekends and holidays? Weekends and some Holidays are req.
• We pay $22 per hour depending on experience. Are you ok with the pay?
• Why do you think you are the perfect fit to work at this salon?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $15 - $17