Front Desk Medical Assistant / Site Lead

The Front Desk Medical Assistant / Site Lead plays a dual role that combines exceptional patient-facing service with operational and clinical support. This individual will ensure smooth day-to-day clinic operations, provide hands-on support to patients and providers, and oversee site-level coordination and administration.

The ideal candidate is organized, proactive, and thrives in a dynamic outpatient environment. This position is essential in maintaining efficient workflows, supporting clinical staff, and fostering a collaborative, patient-centered atmosphere that reflects our mission and values.

Key Responsibilities:

Front Desk & Patient Support

• Welcome patients and serve as the first point of contact at the clinic, providing a warm and professional experience.

• Manage scheduling, check-in, check-out, and respond to phone and email inquiries.

• Collect and verify insurance, demographic, and intake information while maintaining accurate documentation in the EHR.

• Ensure smooth patient flow and maintain a well-organized waiting area.

Clinical & Administrative Support

• Assist providers with patient rooming, obtaining vitals, and other basic medical assistant (MA) tasks as needed.

• Coordinate with virtual assistants and central support teams for scheduling, billing, and prior authorizations.

• Support onboarding and training of new front desk or MA staff to ensure consistent quality and compliance.

• Monitor supply levels, submit orders, and maintain readiness of clinical and administrative areas.

• Escalate operational issues (facilities, IT, patient concerns) to leadership in a timely manner.

Site Lead Responsibilities

• Serve as the point person for daily operations at the Orange County clinic.

• Partner with Clinical Operations leadership to implement new workflows and EHR processes.

• Collaborate with regional leaders on staffing schedules and clinic readiness.

• Track and report basic operational metrics (e.g., patient volume, cancellations, turnaround times).

• Ensure compliance with all clinic protocols, safety standards, and regulatory requirements.

• Promote teamwork and a supportive, patient-centered environment for both staff and patients.

• Support billing coordination and communication with central billing teams.

Required Qualifications

• Medical Assistant certification required, or equivalent experience in a hybrid clinical/front desk role.

• 2 years of experience in a medical office, preferably in outpatient or mental health care settings.

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills, with a professional and empathetic demeanor.

• Proficiency with EHR systems and comfort using technology-enabled workflows.

• Demonstrated ability to balance patient care responsibilities with site-level administrative oversight.

Preferred Qualifications

• Experience supporting multi-provider or multi-location clinic operations.

• Familiarity with behavioral health workflows and patient coordination.

Schedule

Full-time, Monday–Friday, 8:30 AM–5:00 PM, on-site at the Orange County clinic.