What are the responsibilities and job description for the Manager, Business Integration position at Sallie Mae?
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Business Integration Manager will drive process, system, and workflow integration across Collections Operations, supporting both Pre-Default and Post-Default environments. This role is focused on improving agent productivity, call handling efficiency, compliance adherence, and overall operational performance.
You’ll partner closely with Operations, Workforce Management, Risk, Compliance, and Technology teams to ensure collections strategies, tools, and processes are aligned, scalable, and optimized for performance. This role requires strong technical acumen, operational knowledge of collections, and the ability to translate business needs into actionable solutions.
Key Responsibilities
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling Your Best Helps You Do Your Best
Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Business Integration Manager will drive process, system, and workflow integration across Collections Operations, supporting both Pre-Default and Post-Default environments. This role is focused on improving agent productivity, call handling efficiency, compliance adherence, and overall operational performance.
You’ll partner closely with Operations, Workforce Management, Risk, Compliance, and Technology teams to ensure collections strategies, tools, and processes are aligned, scalable, and optimized for performance. This role requires strong technical acumen, operational knowledge of collections, and the ability to translate business needs into actionable solutions.
Key Responsibilities
- Own Integration Strategy for Collections Operations Lead the overall approach for integrating processes, tools, and workflows across collections, ensuring alignment to business goals, customer outcomes, and operational performance.
- Drive End-to-End Operational Improvements Identify opportunities to simplify processes, remove inefficiencies, and improve how work flows across teams, ultimately increasing productivity and effectiveness of collections operations.
- Partner with Operations Leadership Work closely with managers and senior leaders to understand business challenges, align on priorities, and ensure integration efforts support day-to-day execution and long-term strategy.
- Align Cross-Functional Stakeholders Serve as the central connector across Operations, Risk, Compliance, Technology, and Workforce Management to ensure initiatives are aligned, dependencies are managed, and outcomes are delivered.
- Ensure Performance-Driven Execution Define success measures for integration initiatives and ensure efforts are tied to measurable improvements in collections performance and operational efficiency.
- Lead Change Management and Adoption Drive adoption of new processes, tools, and ways of working by aligning stakeholders, supporting communication strategies, and ensuring teams are set up for successful execution.
- Support Risk and Compliance Alignment Ensure integration efforts consider operational risk, control environments, and regulatory expectations, partnering with Risk and Compliance as needed.
- Provide Strategic Input on Tools and Capabilities Partner with technology teams to influence solutions that support operational needs, while keeping focus on business outcomes rather than system features.
- Identify Risks and Remove Barriers Proactively surface risks, gaps, or execution challenges and drive resolution to keep initiatives moving forward and minimize impact to operations.
- Bachelor’s degree in Business, Finance, or related field
- Strong understanding of collections operations (call center environment, delinquency buckets, agent workflows)
- Experience working with call center technologies (dialers, IVR, CRM systems like Salesforce, AWS/Amazon Connect preferred)
- Excellent organizational and project management skills; ability to manage multiple initiatives at once
- Strong analytical and problem-solving skills with attention to detail
- Ability to translate operational needs into technical requirements
- Strong communication and stakeholder management skills
- Experience working in cross-functional environments (Operations, Risk, Compliance, IT)
- Experience supporting collections transformations (dialer migrations, system implementations, or workflow redesign)
- Familiarity with Agile or product-based delivery models
- Experience in regulated financial services environments
- Background in business integration, business analysis, or operations strategy within collections
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling Your Best Helps You Do Your Best
Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements.
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.