Branch Library Assistant

Summary

The Branch Library Assistant is responsible for all public service operations including answering telephones, working the circulation and reference desks, making new library cards, shelving, checking in/out of library materials and assisting patrons with technology.

Qualifications

High School Diploma and Arkansas driver's license are required. Prior library or customer service experience is preferred. The successful applicant should be friendly, outgoing, motivated, and committed to providing excellent customer service in a public library environment. 

Required Knowledge, Skills and Abilities

• Computer literacy and willing to learn new technologies
• Knowledge of popular reading materials, movies, and music
• Must like working with people and be able to cooperate with all staff
• Must possess the temperament and good judgment to effectively work with the general public and patrons, some of whom may be unreasonable at times
• Accuracy in clerical skills like data entry and barcode scanning
• Excellent telephone etiquette 
• Position requires walking and standing for long periods. Requires light lifting and carrying of up to 40 pounds.
• Ability to work a flexible schedule, including evenings and Saturdays
• Must like working with people of all ages.
• Maintains professional relationships with co-workers and supervisor while utilizing excellent communication skills.

Responsibilities

• Provides outstanding customer service to patrons of all ages.
• Passport and Notary certification required (can be obtained in first 90-days)
• Provides technology and computer assistance to adult and youth patrons
• Checks materials in and out using barcode scanner and RFID system
• Registers patrons for new library cards and enters data into system accurately and efficiently
• Assists patrons in locating materials and provides reader’s advisory assistance
• Helps patrons with a wide variety of computer tasks.
• Continuously learns new and changing technology
• Familiarizes self with library policies and adheres to them
• Answers Libby, Hoopla, and Kanopy questions, while assisting with set up.
• Monitors patron behavior and enforces library code of conduct; alerts manager.
• Shelves materials.
• Answers telephone and assists patrons with renewals, lost items, and materials or services questions.
  
• Other duties as assigned.