What are the responsibilities and job description for the Service Desk Technician position at Saliense?
About Saliense
At Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement. We offer competitive compensation and benefits, including:
There are many more - connect with us to get a preview of the full benefits package.
About The Role
At Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement. We offer competitive compensation and benefits, including:
- 20 Days PTO 40 Hours of Paid Sick & Safe Time
- 11 Federal Holidays 2 Corporate Holidays
- Health, Vision, Dental, and Life Insurance
- 401(k) with Tiered Match & 100% Vesting
- Parental Leave for Birthing and Non-Birthing Parents
- Professional Development Reimbursement Program
There are many more - connect with us to get a preview of the full benefits package.
About The Role
- Saliense is now hiring a Service Desk Technician to join our team in Arlington, VA. Candidates must possess an active Secret Clearance to be considered. This is an onsite position in Arlington, VA. The Technician will, under direct supervision, provide support to end-users for PC, server of mainframe applications and hardware.
- Experience providing support to end-users for PC, server or mainframe applications, and hardware.
- Experience interacting with network services, software systems engineering and/or applications development personnel to restore service and/or identify and correct core problems.
- Experience simulating or recreating user problems to resolve operating difficulties.
- Experience recommending systems modifications to reduce user problems.
- Experience referring more complex problems to appropriate personnel.
- Bachelors Degree
- 2 years of experience in listed tasks
- Interim or Active DoD Secret Clearance
- Active DoD IAT Level II or III Certification
- Must have an active Computing Environment (CE) certification.
- Knowledge of remote access software, Office Automation Software Suites and a high level of expertise with Operating Systems and Networking
- Experience using Windows 10 and Microsoft Office Products.
- Familiarity with Flank Speed is a plus.
- Familiarity with Service now is a plus.
- Prior experience supporting Department of Navy, DoD or other federal government agencies is a plus.
- Demonstrated ability to communicate effectively, both written and orally, among the customers base and Help Desk management.
- Experience using Windows 10 and Microsoft Office Products.