What are the responsibilities and job description for the IT Service Desk Ticket System Administrator position at Saliense?
About Saliense
Saliense is a leading technology solutions provider specializing in Cybersecurity, Engineering, and Modernization. We deliver scalable, tangible solutions that empower federal, state, and local government agencies to address complex challenges and stay ahead in a rapidly evolving digital landscape. With a commitment to excellence, ethical practices, and a culture of growth and innovation, Saliense has been recognized on the Inc. 5000 list for six consecutive years, reflecting our sustained progress and impact.
Why Saliense
Benefits
At Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement. We offer competitive compensation and benefits, including:
The IT Service Desk Ticket System Administrator supports client desktops, laptops, thin client machines, and peripherals (including monitors, standalone printers, docking stations, headsets, mice, keyboards, and webcams used by individuals to perform work) to provide the full range of Information Technology (IT) Delivery and Operations Support Services (DOSS) required to support client's mission.
Responsibilities
Saliense is a leading technology solutions provider specializing in Cybersecurity, Engineering, and Modernization. We deliver scalable, tangible solutions that empower federal, state, and local government agencies to address complex challenges and stay ahead in a rapidly evolving digital landscape. With a commitment to excellence, ethical practices, and a culture of growth and innovation, Saliense has been recognized on the Inc. 5000 list for six consecutive years, reflecting our sustained progress and impact.
Why Saliense
Benefits
At Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement. We offer competitive compensation and benefits, including:
- 20 Days PTO 40 Hours of Paid Sick & Safe Time
- 11 Federal Holidays 2 Corporate Holidays
- Health, Vision, Dental, and Life Insurance
- 401(k) with Tiered Match & 100% Vesting
- Parental Leave for Birthing and Non-Birthing Parents
- Professional Development Reimbursement Program
The IT Service Desk Ticket System Administrator supports client desktops, laptops, thin client machines, and peripherals (including monitors, standalone printers, docking stations, headsets, mice, keyboards, and webcams used by individuals to perform work) to provide the full range of Information Technology (IT) Delivery and Operations Support Services (DOSS) required to support client's mission.
Responsibilities
- Install, upgrade, and troubleshoot all hardware and software for the installed customer base
- Provide on-site and remote technical support to users
- Fully document support tickets on reported issues
- Assist customers through the installation of applications and computer peripherals, including classroom technologies based on the standard classroom configuration
- Guide users with simple, step-by-step instructions
- Conduct troubleshooting when required
- Test alternative pathways to resolve an issue
- Maintain inventory control and asset management for all IT Assets
- Create dashboards for executive reporting
- Quick response to IT incidents affecting training, including classroom technologies based on the standard classroom configuration.
- Proactive monitoring of technology, including periodic testing of equipment.
- Provide a Training Response Unit (TRU) physically located in a classroom building at Glynco TDP to provide a quick response to IT issues affecting the training mission and perform proactive classroom technology checks.
- Active certification with Ivanti HEAT platform
- Extensive design and administrator experience with databases, designing data schemas and structures that maintain clear referential integrity
- Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager.
- Eligibility for Public Trust Clearance