What are the responsibilities and job description for the PATIENT ADVOCATE position at Salience TMS Neuro Solutions?
Position Summary
We are seeking an energetic and compassionate individual to join our Sales Development team as an entry-level Patient Advocate. In this role, you will support patients and referral partners in helping grow awareness of TMS Therapy and Salience Health. This is a great opportunity to start a career in Salience Health or medical sales with full training and mentorship provided.
Key Responsibilities
- Assist patients by phone to schedule consultations and answer questions about services.
- Track and manage patient leads and referral activity using Salesforce.
- Support the sales process by coordinating with care navigators, insurance teams, and treatment coordinators.
- Help resolve patient or provider concerns in a professional and courteous manner.
- Build relationships with referring doctors and ensure they are informed of updates.
- Reaching out to new and previous TMS therapy patient to engage them in scheduling consultations or meeting with the care navigator team for retreatment.
Required Skills & Attributes
- Strong communication skills, both verbal and written.
- Friendly, empathetic, and professional demeanor.
- Organized and detail-oriented with a willingness to learn.
- Comfortable using Microsoft Office and navigating the internet.
- Self-motivated and able to work independently or as part of a team.
- Positive attitude and a passion for helping others.
- Professionalism in communication and appearance
Work Environment & Physical Demands
This is an office-based role with frequent phone and computer use (up to 70–75% of the day). Occasional travel within the DFW area may be required for provider meetings or events.
Equal Opportunity Employer
Salience TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Requirements:
Education & Experience
- High school diploma or equivalent required• Some college or experience in customer service, referral generation or sales preferred• Salesforce experience is a plus but not required