OSP Business Solution Architect

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Job Category

Alliances & Channels

Job Details

Job Details

OSP Business Solution Architect
Preferred Location(s) - Any Major US Hub

Specific Responsibilities:

• Mission of the OSP Business Solution Architect
  • Work closely with Salesforce Outsourcing Service Provider (OSP) customers to understand market requirements, market opportunity, high level solution components, utilizing the Salesforce portfolio to enable strategic services offerings, delivered via the OSP’s digital process operations (DPO). OSP offerings apply to both horizontal and industry specific Business Process as a Service (BPaaS) and Business Process Operations (BPO/SaaS) solutions.
  • Understand, identify, and capture OSP business and GTM patterns as it relates to horizontal and industry specific process services, where Salesforce’s portfolio aligns to the needs of the OSP market.
  • Establish buyer value proposition for OSP solutions powered by Salesforce.
  • Develop Salesforce solution value proposition and differentiators for outsource service providers applied to, though are not limited to, F&A, HR, SCM, Marketing, Sales, Service and emerging areas of importance such as global health/wellness and sustainability.
• OSP Industry Solution GTM
  • Collaborate with OSP to bring to market Industry (vertical) process services with Salesforce technology as core to the business service.
  • Develop GTM plan, business plan and supporting financial model associated with the industry process service controlled, managed and operated by the OSP.
• OSP Offering Management
  • Will work closely with industry operating unit teams to identify new business opportunities for OSP Industry solutions to drive pipeline & organic revenue.
  • Engage with the OSP business stakeholders & OSP Solution Development team to understand and assist in building solution presentations, demonstrations, and prototypes focused on business value for targeted buyers.
  • Will work closely with the OSP Lead Technical Solution engineer to flush out technical dependencies and architecture.
  • Be an innovator who can create the vision for OSPs to re-platform existing DPO services as well as, build new DPO/BPaaS solutions, using out-of-the-box thinking.
• OSP Sales Cycle Engagement
  • Actively engage and lead various aspects of strategic sales cycle engagements with regards to business value to enable winning, differentiated solutions for OSPs.
  • Ability to participate and help lead discovery workshops to uncover key systemic customer challenges or specific to key process services they are deploying in market.
  • Will be a core part of the OSP team in complex sales cycles, engaging with extended teams across Salesforce.

• Salesforce Community Thought Leadership
  • Establish themselves as a thought leader for the OSP line of business for industry solutions, regarding Salesforce’s value in the market for outsourcing and business process services.
  • Engagement externally in the market through thought leadership blogs, social media and conference speaking opportunities where OSPs convene.
• OSP Business & Team Engagement
  • The ability to confidently present and articulate the business value of the Salesforce applications and platform to key OSP stakeholders and executives of all levels.
  • Work as a standout team-oriented colleague by contributing, learning, and sharing new knowledge.
  • Be self-motivated, flexible, take initiative and motivate others to do the best work of their lives.
    

Required Skills:

• 10-15 years experience in the Technology Industry, with experience in sales and development of industry business solutions.
• Depth of knowledge in enterprise technologies with experience in industry processes in Financial Services, Healthcare & Life Sciences, Travel & Transportation and/or Consumer Industries.
• Experience in data/analytics technologies, and use of insights within a process to drive decisions/outcomes.
• Experience in working with solutions incorporating technology within 3 Tier architectures.
• Knowledge of Salesforce capabilities across the portfolio of offerings as applicable to digital process services.
• Previous product management, GSI/iGSI sales, consulting, process outsourcing experience preferred.
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Outstanding presentation skills and ability to demonstrate key aspects of Salesforce platform
• Exposure to Design Thinking, Consulting methodologies and product offering management is an advantage
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, SFI, Health Cloud, Service & Support, Marketing and Mobile solutions.

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