Renewal Operations, Senior Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a strategic and impact-driven Renewal Operations Senior Manager to lead the optimization of renewal processes. This role identifies process bottlenecks, gaps, and redundant manual steps, orchestrating solutions that enhance productivity, reduce costs, and ensure high-quality outcomes. The Senior Manager will be a data-oriented leader responsible for keeping renewal territories, opportunities, and quotas current, improving data quality, and driving future state design - all while leading a team to execute efficiently and continuously improve.

• Lead and oversee the maintenance of critical renewals data and workflows including matrices, assignment rules, opportunity reassignments, territory alignments, and quota reissuance

• Lead, mentor, and develop a team of operations professionals, fostering a culture of continuous improvement, accountability, and collaboration while providing coaching and career development opportunities

• Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution

• Drive decisions and act as a key escalation point to assess issues and drive resolution

• Identify process needs and drive future state solutions, translating data model, system, and go-to-market changes into scalable operational workflows while streamlining execution

• Champion data quality improvement initiatives to ensure users have access to accurate and timely information

• Leverage AI, Slack, Python, data, and other tools to automate workflows, optimize operational processes, and drive scalable and data informed decision making

• Maintain accurate, up-to-date process documentation and support change management to ensure successful adoption of new and updated processes

• Contribute to special projects and cross-functional initiatives, ensuring operational readiness and providing recommendations as needed

• 8 years in Renewals/Sales Operations, Business Operations, Consulting, or a similar role, including 3-5 years leading teams with a demonstrated track record of successfully managing and scaling processes

• Strong analytical and problem-solving abilities with a demonstrated capacity to structure complex problems, synthesize information, and develop actionable solutions and recommendations, coupled with a keen attention to detail

• Experience with territory management principles and supporting data is considered a plus

• Strong working knowledge of SQL, SOQL, and Python for data querying, transformation, and analysis

• Expertise in CRM platforms and renewal processes

• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with senior management

• Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives

• Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment

• Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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