Product Manager, Pricing & Product Operations

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the role:

We're looking for a Product and Pricing Operations Manager to help scale our pricing strategy, drive data-informed decisions, and build infrastructure that supports rapid product evolution and monetization.

What You'll Do

Pricing Strategy & Execution

• Partner with Product, Pricing Strategy, and Sales to develop pricing strategies for new and existing products.

• Conduct pricing performance analysis, customer segmentation, customer interviews, and competitive benchmarking to continue to drive pricing & packaging optimizations.

• Conduct structured research on pricing mechanisms in similar and adjacent markets and product categories

Deal Support and Operations

• Provide ongoing deal support as the pricing & packaging expert

• Coordinate go-to-market readiness, including pricing configuration, SKU creation, and internal enablement.

• Execute the NPI process for MuleSoft and ensure cross-functional alignment across systems and teams.

Data, Tools & Insights

• Build and maintain pricing dashboards that incorporate AI-driven forecasting and anomaly detection to flag pricing leakage or usage spikes.

• Collaborate with cross-functional teams to ensure data consistency and operational scalability.

What We're Looking For

• 4 years in pricing, product ops, strategy, or business operations roles, preferably in tech or SaaS.

• Strong analytical and financial modeling skills; Excel/GSheets expert, SQL or BI tools a plus.

• Proficiency in leveraging Generative AI tools (e.g., Claude, Gemini) to accelerate market research, draft pricing documentation, and automate routine operational tasks.

• Proven ability to work with and influence cross-functional stakeholders and manage multiple priorities.

• Familiarity with product lifecycles, monetization mechanics, and operational systems (e.g., Salesforce, CPQ, ERP).

• Strategic thinker with a bias for action and process improvement. You should be an early adopter of AI technology who proactively finds ways to use automation to increase the efficiency of the Pricing & Product Ops function.

• Experience in pricing for subscription or usage-based products.

Why Join Us

• High-impact role with visibility across product, finance, and executive leadership.

• Fast-paced environment with room for innovation and ownership.

• A supportive team culture built around transparency, collaboration, and growth.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.