What are the responsibilities and job description for the Lead Product Designer, LMTS position at salesforce.com, inc.?
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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Applications for this position will be accepted on an ongoing basis.Design at Qualified is small and intentional. There's no design systems team or research ops function, just close access to the product, fast feedback loops, and problems that rarely have obvious solutions.
Most of those problems are about AI where the interface is rarely the hard part. The challenge is helping users understand what the AI is doing, trust it when it's right, catch it when it's wrong, and shape it toward what they actually need. That takes judgment more than process.
We're building Piper, an AI SDR that runs autonomous sales conversations, follows up with prospects, and moves pipeline without a human in the loop. Piper is not a chatbot and not a copilot. Piper is an agent. You will work on two of its most interesting surfaces: the AI brain (how Piper understands prospects and explains its reasoning) and conversational presence (the live chat and video experience where the AI is the rep).
What you'll work onThe first surface is Piper's brain: how Piper understands a lead, forms a plan, and explains its reasoning. You'll design the interface for shaping its personality, goals, and objection handling. Not a settings panel. Something closer to a thinking partner you can tune.
The second is Piper's live presence, the chat and video experience where the AI is the rep. The work is in the details: the micro-interactions, latency handling, turn-taking, and tone that make it feel credible instead of uncanny.
The design patterns for autonomous agents in enterprise sales are still being figured out. You'll be part of that.
How you workTaste over process. Prototypes over presentations. Speed is a quality, judgment is the craft. You think of yourself as a creative director of AI collaborators, not a solo craftsperson. Concretely:
You prototype in code or with AI tools, not just Figma
You're faster with agents than most designers are without them
You ship design decisions, not just document them
6 years of product design, with at least 2 years on AI or conversational experiences
You understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly
Fluent in AI tooling as a core part of how you work, not an experiment
Strong visual and interaction craft. You have taste.
Comfortable without a detailed brief. You define the problem alongside the solution.
Works directly with eng and ML. No handoff culture here.
Voice, video, or real-time communication design background
Familiarity with enterprise sales or CRM workflows
Experience designing multi-step autonomous workflows
The design patterns for AI agents in enterprise sales are still being established. You'd be one of a few people defining them at production scale, on a product that's already live and growing.
Ownership here is genuine. You'll work directly with leadership, influence product direction, and own your work from problem definition through ship. No gatekeeping, no waiting for a brief.
The Salesforce acquisition puts our work in front of one of the largest enterprise customer bases on the planet. It is important that the team remains nimble and autonomous to keep innovation moving.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.