SIC Program Transformation Lead

Description

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Overview

The Lead, Tech Transformation for the global Salesforce Innovation Center will sit on the SIC Global Programs & Operations team and play a crucial role in supporting the Global SIC program at large through advancing its technology and processes. This position involves development and enablement of leading-edge AI and automation tools to increase the productivity of SIC teams, and the sellers they partner with to bring customer meetings to life. The ideal candidate will have hands-on experience collaborating across functions, contributing to the development and enablement of global programs and initiatives, and ensuring operational excellence within a marketing program's ecosystem.

This position requires strong analytical, organizational and coordination skills and the ability to communicate to and work with global SIC leadership, Product leadership, IT leaders, executive management, sales leadership and other key collaborators to ensure the success of these engagements in this dynamic & fast-paced environment. You will have experience in building scalable processes as well as demonstrating the ability to drive cross-functional alignment, and successfully enable teams on new processes and technology.

Responsibilities

• Actively learn, evaluate, and pilot AI capabilities across Salesforce's ecosystem and approved third-party platforms — including Agentforce, Slack, Data 360, Gemini, and Claude — to identify opportunities to embed AI into SIC operations, and field and customer experiences.
• Partner with IT, Product, and Innovation teams to co-develop pilot programs that test AI-driven solutions for SIC workflows, demo environments, and customer engagements using both Salesforce and approved external AI tools.
• Develop AI learning resources, build AI fluency across SIC regional teams, and monitor AI pilot outcomes to provide actionable insights to GPO leadership.
• Enhance customer experiences by exploring ways AI can improve SIC customer engagements, from pre-briefing research to day of activations (in-center and event) and follow-up.
• Support the Global Program and Operations team in designing and implementing global processes, operations and technology while coordinating with internal teams to ensure alignment and operational efficiency across global SIC Centers, partners and programs.
• Drive innovation in operational tools, systems, and demo experiences by partnering with IT and other internal teams to develop consistent SIC internal processes and customer experiences.
• Design and implement Slack workflows, Slackbot skills, and other tools to streamline SIC operations, automate routine processes, and enhance team collaboration across global centers, including workflow automation for event management, case routing, and cross-functional coordination.
• Oversee global metrics, customer satisfaction scores, and process efficacy while promoting self-service capabilities among regional teams.
• Contribute to the creation of global communication assets, field marketing, and enablement materials, ensuring consistency across SIC initiatives.
• Exceptional documentation skills, with the ability to create clear, structured, and scalable knowledge assets — including process guides, enablement materials, and global communication assets — that ensure consistency and operational alignment across SIC centers worldwide
  
  

Job Requirements

• Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
• 5 years of professional experience in program management, operations, or a similar role within a global organization.
• Proven ability to work effectively with cross-functional teams and manage projects with multiple collaborators.
• Strong analytical and problem-solving skills, with a keen ability to use data to inform decisions.
• Excellent communication and interpersonal skills, capable of engaging with executive leadership, partners, and customers.
• Self-starter with the ability to navigate ambiguity and drive projects to completion.
• Ability to work in a dynamic and fast-paced environment, adapting quickly to new challenges and opportunities.
• Demonstrated curiosity and commitment to learning and applying AI tools and technologies in day-to-day work, including familiarity with AI-powered productivity platforms (e.g., Slack AI, Agentforce, Einstein, CoPilot, or equivalent).
  
  

Preferred Skills

• Experience with Salesforce products and/or other SaaS and B2B technology platforms
• Familiarity with executive engagement programs and strategies.
• Experience working in a global role or managing global projects.
• Understanding of Salesforce corporate strategy and the business development lifecycle.
• Deep expertise with Slack platform capabilities, including Workflow Builder, Slack AI, automation, canvas, and integration development for enterprise-scale operations.
• Hands-on experience deploying AI tools (Agentforce, Slackbot, Slack Skills, Gemini, Claude, AI analytics) in enterprise operations and translating capabilities into business outcomes for executive stakeholders.
• Knowledge of responsible AI principles and governance frameworks for customer-facing programs.
  
  

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.