Customer Success Engineer

THE COMPANY

Our client is a newly formed technology company being built out of a large global reusable asset and supply chain organization. The company provides tracking-as-a-service (TaaS) technology for businesses that manage high-volume reusable assets such as crates, containers, pallets, and other goods moving through complex supply chains. Its platform combines IoT-enabled tracking devices, RFID and Bluetooth connectivity, gateway technology, and cloud-based data visibility to help customers understand where assets are, whether they were delivered, how they moved through the network, and what temperature conditions they experienced along the way. The solution is especially valuable for asset recovery, fresh food, cold chain, grocery, retail, logistics, and other environments where real-time asset visibility can create meaningful business value.

This is an early-stage North American buildout, but the company is not starting from zero. It has significant parent-company scale, existing technology already deployed in market, strong customer demand, and major enterprise opportunities already underway.

THE JOB

The company is hiring a customer-facing technical pre-sales professional to support customers across the Western U.S., with a near-term focus on a major pilot in the Phoenix / Scottsdale market. This person will work directly with customers to help them understand, pilot, deploy, and realize value from the company’s IoT tracking technology. This is not a cold-calling sales role and will not be responsible for independently closing business. Instead, this person will partner closely with commercial leadership and future sales resources to bring customer use cases to life, support proof-of-concept work, troubleshoot technical blockers, and ensure pilots and rollouts are successful.

In the early stage of the business, the role will include both pre-sale and post-sale responsibilities. Over time, as the team grows, the function may become more specialized. The right person should be excited by that flexibility and interested in helping build the foundation for a fast-growing North American business.

Responsibilities include:

• Partner with commercial leadership and future sellers to support technical pre-sales conversations
• Help customers understand how IoT tracking technology can support asset recovery, supply chain visibility, proof of delivery, temperature monitoring, and operational decision-making
• Support customer pilots, proof-of-concept projects, field rollouts, and technical adoption
• Work directly with customer stakeholders in supply chain, operations, retail, logistics, IT, and related functions
• Help identify customer use cases and translate technical capabilities into clear business value
• Escalate technical issues, troubleshoot blockers, and coordinate with internal product and technical teams
• Provide feedback to product teams regarding customer needs, UI gaps, workflow issues, and opportunities for improvement
• Support expansion opportunities within strategic accounts by helping customers identify additional use cases
• Travel as needed to support pilots, launches, customer meetings, and market rollouts
• Operate independently in a remote, entrepreneurial, build-stage environment

THE QUALIFICATIONS

• 4–5 years of experience in a customer-facing technical role such as Sales Engineer, Solutions Engineer, Pre-Sales Engineer, Customer Success Engineer, Technical Account Manager, Implementation Engineer, Field Application Engineer, Solutions Consultant, or similar
• Experience with IoT, connected devices, RFID, Bluetooth/BLE, asset tracking, fleet tracking, telematics, sensor-based platforms, cold chain, supply chain technology, logistics technology, cloud-connected platforms, or hardware-enabled SaaS
• Ability to support pre-sales, pilots, POCs, customer implementations, technical onboarding, or solution validation
• Strong communication skills and the ability to explain technical concepts in a simple, customer-friendly way
• Comfort working with supply chain, operations, logistics, retail, grocery, food distribution, warehouse, or asset-heavy customer environments
• Ability to troubleshoot customer issues, escalate blockers, and work cross-functionally with product or technical teams
• Willingness to travel approximately 25%, with some fluctuation depending on customer launches and rollouts
• Western U.S. location required: ideally Arizona or Nevada

THE BENEFITS

• $90,000 to $120,000 base commission/bonus compensation
• Full benefits package including medical, dental, vision, 401(k), and standard business tools needed to perform the role
• This is a remote / work-from-home position (~25% travel in the West Coast)
• The role will include travel reimbursement, mileage reimbursement where applicable, and the technology needed to support customer work
• This is a compelling opportunity for someone who wants to join a technology company early in its North American growth curve
• Benefited by the backing, customer base, and credibility of a much larger global organization
• The person hired will have visibility, access to major enterprise customers, and the opportunity to help shape how the technical pre-sales and customer solution function is built